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Looking for remote illustration jobs? Here’s the best place to start your search – read about top companies hiring, skills needed, salaries.

When you need to set a tone or tell a story, an illustration will go miles to get your message across. You can find yourself at work in an illustrator job in a variety of industries. There are opportunities to design video game sets, to create storyboards for movies or television, or to illustrate medical textbooks.

The illustration is a highly versatile field, from working in criminal justice to illustrating children’s books, which rewards those who can easily adapt to change. An illustration job will certainly give you the opportunity for creative expression. With remote illustration jobs, you can even be your creative self and earn money from the comfort of your home.

Read: What is remote working?

Remote Illustration Jobs

Illustrating for a particular requirement from a remote location is the description of remote illustration jobs. You can take up freelance illustration jobs, medical illustrator jobs, or book illustrator jobs – the options are many. Remote graphic design jobs offer a lot of flexibility in work schedules and can greatly enhance your creativity.

Areas of work for illustrators

1. Advertising – Storyboards, press, posters
2. Publishing – Books
3. Corporate work – Catalogues, brochures
4. Editorial – Newspapers, magazines, comics
5. Fashion – Forecasting
6. Merchandising – Ceramics, calendars, greeting cards, t-shirts
7. Multimedia – Video games, TV, film, apps, websites, animation
8. Scientific, Medical, or Technical  – New products, processes, techniques

The opportunities for remote illustration jobs are,

• Full-time – If you choose full-time remote illustrator jobs, you will be expected to dedicate every working day to one company only.
• Part-time – If you choose part-time remote illustrator jobs, you will be obligated to work for only a few hours. You can do freelance data entry with this choice.  
• Contracts – In contract remote digital graphic design jobs, you will have to serve a company for a specific time duration as mentioned in the contract.

Read: Working from home with kids – Parent’s guide to remote working

Tip: Build good social networks to get great remote illustration opportunities. 

Market opportunity for remote illustration jobs

If you are thinking about getting illustrator positions in a big creative firm, it is important to know about the market opportunity for illustrator jobs home-based. Part-time illustration jobs are one of the most versatile career options available for creative junkies.

With the growth in digital platforms, there is a high demand for illustration artist jobs. People looking for illustrator work from home jobs can find employment in different advertising firms, print businesses, publishing houses, as well as in the fashion industry.

You can also get design illustration jobs in the medical sector as well as in different government organizations. The growth rate for illustration careers was 1%, but with the expansion of the digital revolution, the growth rate in this sector will certainly improve.

Illustrators working for freelance illustrator website can get the best job opportunities. Illustrators in computer and related fields can expect to have job growth of 24% to 26% by the year 2028. If you are looking for graphic design and illustration jobs, you need to add extra skill sets like knowledge about programming and websites to make better illustration careers.

Also Read: Remote graphic design jobs | An ultimate read for best results

Job titles and career paths under remote illustration jobs

Most people believe that illustration jobs and graphic designer jobs are the same. But, this is not the truth. An illustrator is someone who helps brands and businesses to show their feelings without writing a single word.

With experience and skills, you can work for a design agency. If you have no previous experience of working as a freelance illustrator, you can start your career by taking an internship. Typical illustrator job begins as a junior illustrator after you have completed your degree or certification in this field.

You can work for a creative agency. From there onwards you can progress to midweight graphic illustrator jobs. After that, you can get an opportunity to become a senior designer, art director, creative director, and even beyond. Thus, there are multiple career paths that you may follow.

Good illustrators with creativity and the needed skills are always in demand. You may get an opportunity to design book covers, cartoon designing for editorials, fashion illustration, and many more. Another industry that is always open for illustrator position includes advertising and media. You can even take up the job of teaching if you have the needed training and experience.

Also Read: Remote marketing jobs | Know before you start

Responsibilities of remote design jobs

The responsibilities of remote design jobs are quite a few. You can create pictures for books in book illustrator jobs. You could also contribute to newspapers, journals, e-zines and any number of publication styles.

You will be dealing with consumer items and fashion design, greeting cards, paper packaging, and invitations. You will use a computer to scan your designs to add colour or use a graphics tablet and pen to draw directly into the screen.

You may opt to work in scientific and medical illustrator jobs and produce anatomical and biochemical 2 and 3 dimensional illustration. In the field of criminal justice, you can make illustrations of age-progression or work as a sketch artist.

If you do not wish to progress in one field only, you can take up freelance illustration jobs and work for whichever field you like. It is important to note that your job description for remote digital graphic design jobs will include more than just creating artwork.

Suggested Read: Team Communication 101: What is it & How you can crack it!

You will also spend your time doing the following things,

1. Liaising with clients, publishers and writers to recognize and perceive their business needs. 
2. Having knowledge of suitable styles. 
3. Negotiating rates and deadlines. 
4. Studying the specification of a brief and the text to be illustrated, as well as reviewing sources. 
5. Engaging in innovative and creative thinking to create fresh ideas. 
6. Creating images and designs using conventional hand drawing and painting skills to meet design briefs, among other techniques.
7. Utilizing computer-aided design (CAD) packages to scan images, and adjust the scale, colors, and other rough elements for approval. 
8. Redefining a brief by further consultation with the client to include, as needed, new ideas or text. 
9. Running the business, while freelancing. 
10. Speculatively asking prospective commissioners for new sources of work. 
11. Working within a defined timeline, often to tight deadlines. 
12. Creating original self-promotion pieces. 
13. Researching relevant galleries to find appropriate locations for exhibiting work.
14. Working with printers or others to ensure that the final product is of good quality

Suggested read: Remote Meeting 101: How to have better remote meeting?

Requirements for remote illustrator jobs

There are paths to illustration for university and school graduates. Although there are no specific academic criteria for entry into the profession, qualifications in fine art, illustration, and graphic design may be helpful. Postgraduate courses can be of use and are available in subjects such as an illustration of children’s books, medical art, graphic design, and illustration.

However, employers typically find that aptitude, relevant experience, and creative skills are more important than qualifications. Preparing a sound portfolio of work that can be used to show your skills is important. In time, progress can be made by specializing in a specific field.

Also Read: Remote web developer jobs | A comprehensive guide for beginners

Qualification needed for remote illustration jobs

You don’t have to follow a strict and hard and fast rule in terms of getting appropriate qualifications to get illustration jobs remote. Having a bachelor’s degree in fine arts may be the best degree you can complete to get artist-illustrator jobs. Even a bachelor’s degree in arts and science can suffice for a freelance illustration job from home.

Your creativity and skills determine the type of illustrator jobs you will get. Different sectors need different qualifications for candidates. Thus, if you are thinking of working in the advertising and media sector, knowledge about marketing may be expected.

If you are thinking about working in the IT sector, knowledge about different computer applications and web applications may be expected. Thus, it depends upon the industry you want to work for, that will determine your qualification.

After your bachelor’s degree, you can also complete your Master’s degree in the fine illustration to get senior positions at art illustrator jobs. Try to get different skill sets and certifications to get better graphic design illustration jobs. You also need to improve your chances of getting better job opportunities by regular practice and repetition.

Also Read: Remote data analyst jobs | Everything you must know

Remote illustrator skills

These are the required remote illustrator skills,

1. Artistic Skills

Your ability to draw or paint is your most marketable skill in a remote illustration job. By taking classes which will help you improve your technique and develop your knowledge of colour and composition, you will enhance your natural talent. Assisting with an illustration program at an art school will also help you develop the skills you need to market yourself, learn new technologies and create a compelling portfolio.

2. Technical Skills

Illustrators frequently create their work using computers. Having technical skills in your illustration job would help. When you want to use computer-generated effects or easily edit your work, computer software will help you achieve results.

3. Social Skills

Most illustrators freelance, so you will need to be able to network to find remote illustration jobs. Initiating and sustaining customer relationships requires social skills. You will need to be able to clearly communicate your ideas and be willing to receive feedback or criticism from customers.

4. Problem Solving Skills

You will need to be able to clear up obstacles, develop alternatives, and execute solutions, especially if you are working on assignments or a deadline.

5. Self-management skills

You must be able to follow a strict schedule and meet deadlines with high-quality work. Maintain a timetable to neatly organize the work to be done.  

6. Project management skills

All remote illustration jobs rely heavily on project management skills. Make yourself familiar with project management tools like Trello.

Tip: Take breaks while creating illustrations so as to improve the quality of your work. 

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Certifications to get remote illustration jobs

You may need different types of certifications to get freelance illustration jobs. But, the need for certification may vary depending upon the type of sector and industry you are working for. Following are some of the major certifications needed for remote illustration jobs.

1. Certificate of completion in Natural Science illustration – This certification will enable you in getting the best wildlife illustrator jobs. You will also learn how to reproduce and mass-produce artwork for commercial purposes.
2. Certification of completion in Children’s book illustration – If you have an interest in making illustrations for children’s books, this certification will enable you to get freelance illustration jobs online. You will also get to learn digital artwork by the completion of this certification.
3. Associate of arts in fashion illustration – This certification will enable you to improve your artistic skills. Taking up this certification will enable you to get a magazine illustrator job. You can become an illustrator for a fashion magazine by taking up this certificate course.
4. Adobe creative suite – This certification is needed even for entry-level illustration design jobs. Adobe offers this certification to showcase the proficiency of the candidate.
5. Canva – Getting a certification in Canva can help you to create a large variety of engaging illustrations quickly and effectively.

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Top 10 tools needed for remote illustration jobs

Every illustration freelance needs certain types of tools that they can’t live without. Following are some of the top 10 tools needed for illustration work at home.

1. Notebook – No creative person can think about showcasing their creativity without having a netbook in front of them.
2. Creative software – Creative software like adobe, sketch, and canvas is a must on your computer if you want to get illustrator freelance jobs.
3. HD monitor – A simple monitor won’t work for remote illustrator jobs. A large HD monitor is more like a need rather than a luxury for most illustration job.
4. Wacom tools – No tool can suffice if seeking an illustrator, does not have the line of digital assets by Wacom. This includes a list of digital tablets, styluses, and software that are as per the industry standard.
5. External Hard Drive – Every illustration gigs need to have lots of storage space, and thus, an external hard drive is extremely important for most illustration freelance jobs.
6. Ergonomic chair – You may have to sit for longer if you get art illustration jobs. Thus, you will need an ergonomic chair that can help you to create your cozy and creative corner in your home.
7. Headphones – Headphones are not a specific tool for work illustrations, but they are important if you are working in an environment full of distractions.
8. Behance – Behance is a social media platform that helps illustrators to showcase their skills and gain inspiration from other designers.
9. Cloud storage – To help you get rid of any type of unforeseen circumstances in which you may lose all your designs and samples, using cloud storage can be the best option.
10. Anti-virus protection – Your computer system needs the best anti-virus protection so that you can work on the internet without facing any inconvenience.

Suggested read: Guide to conducting & attending Remote Interviews

Building a great illustration portfolio

To attain success in remote illustration jobs, having an appealing portfolio is a must. It acts as a visual representation of your accomplishments and abilities.

1. Include only your best illustrations

Every illustration of yours that goes into your portfolio must reflect best on your skills. This is why including only your best illustrations can give potential recruiters an idea of what you can offer to them. If you are a beginner in illustration, your portfolio might be small. However, even one strong page can raise your chances of being recruited by top companies.

Ensure that you add a variety of illustrations you have done so that they can understand your potential and expanded abilities. You can also include commendable work that you have created for personal use. Labeling the illustrations as paid and self-initiated is a professional way of presenting your portfolio.

2. Avoid work that is questionable

You must not include in your portfolio all the work that you are unhappy with. Every illustrator sometimes fails to produce great content. You can make improvements on that but make sure that your portfolio does not contain any of your downfalls.

You might really want to add those illustrations and explain to your potential recruiters why they did not get accepted by clients. Doing this will result in a negative impression about you during the process of recruitment. Also, do not add several samples of the same style of illustrations. You can choose the top five for your portfolio.

3. Choose a good website for formatting

It is important for your portfolio to have a good format. Research for websites that seem appealing to you and upload your work. Ensure that the website you choose accommodates content that is highly visual in good quality and allows you to create an aesthetic portfolio.

Choose those templates which you think are best suited for your samples. You can even build mini-portfolios for each style of illustration that you have created so that when they get compiled, it becomes simple for the potential recruiter to identify all your skills.

4. Convey a story through your portfolio

It is essential to make your portfolio easy to navigate. For this, you could use a narrative arc. Your illustrative work can have a beginning, middle, and end. You can present the best of your illustrations in the beginning and end.

This will give a good initial impression about your skills and ensure that the potential recruiters are left thinking of your best illustrations even when you close your portfolio. It is advised that you keep your captions short because those who will be hiring you will not have the time to read lengthy texts. However, make sure that your contact information is clearly mentioned.

5. Add your social media handles

Include your social media handles in the portfolio. It would give recruiters a sense of your online presence as an illustrator. Social media handles are very popular platforms for building your brand.

You could retweet a poster illustrated by you for an event, or show your Instagram feed. Choosing to include your social media handles also lets the employer get an idea of who you are as a person. It is very important to keep your social media feeds professional.

6. Regularly update illustrative content

Portfolios must not be stagnant. They must grow constantly. You must regularly update your portfolio with newly created illustrations. As you gain more and more experience, the illustrations done will be better.

After creating your portfolio, determine whether or not it looks attractive and carefully curated. When you feel confident with your work, you can present it to your potential recruiters.

Tip: Establish office hours and follow them diligently to avoid slacking off. 

Suggested read: How to earn money during COVID-19 quarantine?

Top 25 dream companies for remote illustration jobs

Are you sure about finding illustration opportunities? If yes, this list of top 25 companies should be your best place to start your hunt for jobs in illustration and design. Check this list of top 25 dream companies for online illustration jobs,

Name of the company	About the company
Pentagram	This is the world’s largest independently-owned design studio.
Landor	Landor is the world’s most famous brand consulting firm.
Wolff Olins	This is a brand consulting agency.
Meta Designs	Famous design firm in the world located in San Francisco.
Happy Cog	This is a web designing company.
The Chase	Known for innovative corporate branding
Pearlfisher	The company is known for creating illustration designs for life.
Charlie Smith Design	Offers services like packaging design, and digital designing services with illustrations,
Mucho	This company is involved in brand management of brands like Apple, BMW, and GAP.
Saffron Brand consultant	They transform brands with the clarity of rigorous thinking and by using bold ideas.
Anagrama	This is a self-proclaimed brand intelligence group.
Studio Dumbar	They have created meaningful brands from strategy to reality.
Fire Studio	This is a Warsaw-based company who have clients ranging from startups to big brands.
Spin	Spin is all about bringing elegant and clean ideas in terms of design.
House Industries	This is one of the most famous typography and illustration companies in the world.
SocioDesign	They are known for their minimal and reductive style of designing.
Triboro	They create creative, colourful, and hip designs with a small team.
Only	This is a strategy and design consultancy.
Frog	Frog is the only design company that advances human experience through different types of designs.
Made by Alphabet	They are a team of youthful designers and illustrators who create playful designs.
DIA	This company specializes in a flexible designing approach.
Radish Lab	This is a designing company that has made a name for itself by working in different social change projects.
Hey	Hey is a company that focuses on geometry, colour, and direct typography through brand identity design.
Franklyn	Franklyn is known as the most creative graphic design studio that offers lots of opportunities to illustrator jobs remote.
Design	This graphic designing studio has achieved numerous awards and recognitions for its amazing design capability.

Read: Best resume software | Give the finest first impression

Important resume elements for remote illustration jobs

Having a good resume is very important when you apply to remote illustration jobs. The elements that must be on your resume are,

1. Personal details including name, age, sex, nationality, and contact information. 
2. A professional summary that highlights your experience, skills, and candidacy. Mention your most definitive characteristics relevant to remote illustration jobs in two to four lines.
3. List out your objectives so that the recruiter can know what your expectations are from the job and what your contribution will be. 
4. Highlight the skills you possess which are relevant to remote illustration jobs.
5. Educational qualifications must be mentioned. 
6. Any additional certifications or training must be included. 
7. Mention all of your illustration experiences along with their assigned responsibilities in the form of a portfolio. 
8. Write about your accomplishments relevant to illustration.
9. Mention your interests. 
10. Give valid references.

Once you gather all the required skills and make a good resume, you can start your search for remote illustration jobs.

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Best online job boards for remote illustration jobs

1. FlexJobs – FlexJobs is one of the best online job boards to find remote opportunities. With more than 50 categories of remote work, this site provides a good number of quality remote illustration jobs every day. This means that there is always an opening for you to use your illustrative skills. You have to pay a small monthly membership fee to view the job openings.

2. Remote – Remote displays only those online jobs which are fully flexible with location. Illustrators can find remote jobs from several well-known companies through this website. Remote was co-founded by the founder of FlexJobs, Sara Sutton. You do not have to pay any fee to view job openings on this board.

3. Hired – Hired is an online job board with a very fascinating feature. Instead of you applying to a client, this website makes clients apply to hire you. You can also hide your profile and other information from recruiters, both past and present if you wish to work on your own business after the set working hours.

4. Toptal – Toptal is a premium freelance job website. It is famed for its practice of pre-vetting freelancers so that they are able to offer a worthy experience to clients. All the openings on this site pay above-average rates to illustrators. Toptal has a very attractive client pool. You will have to pass a rigorous interview to become a member on Toptal and land the job of your choice.

5. We Work Remotely – We Work Remotely is one of the largest communities online to discover remote jobs. It regularly updates its list of remote illustrator jobs. If you sign up on this site, you will receive timely alerts on your email with filters. Ensure that this site is bookmarked!

6. Dribbble Jobs – Dribbble Jobs is an online job board that was born from a company that has been catering to illustrators for about a decade. Dribbble has always been a great platform for illustrators to display their work for clients and fellow illustrators. The job board on Dribbble lets you discover great remote jobs in illustration from all over the world. You can choose whether you want to work on a full-time, part-time, or contract basis.

7. Working Nomads – A majority of the job openings that get displayed on Working Nomads are full-time positions. The illustration category of this website is very vast. It also puts up part-time and contract positions for illustration from time to time. The website was founded by a few nomadic workers who traveled from city to city and worked anywhere in the world, which is why the list of remote illustration jobs is very authentic and of great quality.

8. Remote OK – A great site for finding every type of remote job, including remote illustration jobs, Remote OK provides a list of well-established clients you can apply to. The list gets updated regularly.

Further read: 14 Best Remote Job Sites: Start your job hunt at the right place!

Remote illustration jobs pay structures

Most candidates want to know how much they will earn through illustration employment. The average salary of illustrator jobs from home is $41,896. Entry-level illustrator jobs with less than a year of experience can expect to get average total compensation of $15.49 per hour.

This data is based on 30-salaries provided on a job portal. An illustrator with less than four years of experience can expect an average total compensation of $19.50 based on 162 salaries. If you are a mid-career illustrator and you are looking for freelance illustrator jobs, you can expect to earn an average compensation of $20.63 per hour based on 94 salaries.

If you have more than 10 years of experience in careers in illustration, you can expect to earn average total compensation of $24.79 per hour based on 54 salaries. If you have been working as an illustrator for more than 20 years, you can earn a total compensation of $33 per hour. All these compensations are for freelance illustration work in the USA.

Entry level remote illustration jobs

If you have just begun your career, you can get positions like Junior illustrator, instructional illustrator and assistant illustration works. Entry-level illustrator jobs with less than a year of experience can expect to get average total compensation of $15.49 per hour.

You will need basic skills of Canva, Photoshop, and different Adobe tools to start working as a junior or entry-level illustrator. You can also choose to complete an internship from reputed design studios to get heights in your career.

Good Read: Remote Graphic Design Jobs | A Beginner’s Guide

What jobs are there in illustration?

You can find illustrator jobs near me. Some of the best illustration job opportunities that you can get include courtroom illustrator, cartoon illustrator, film storyboarding, medical illustrator, and fashion illustrator. The illustration jobs online that you will get may depend upon your skill sets, experience, and expertise in the domain.

How do I get a job in illustration?

If you don’t know how to get freelance illustration work, you can look for different online platforms like Unremot and Indeed, to get freelance illustration jobs. You can also look for platforms like Linkedin to get remote illustration jobs as per your domain and expertise.

How much do illustration artists make?

The average salary of illustrator jobs from home is $41,896. Entry-level illustrator jobs with less than a year of experience can expect to get average total compensation of $15.49 per hour.

Are illustrators in demand?

Yes, illustrator freelance jobs are in demand across different sectors and industries. But, you need not only creativity, but you also need to have the business knowledge and management skills to get the best jobs for illustrators.

Is Illustration a good career?

Illustration has become a competitive career because of the digital revolution. If you have the needed passion and creativity, you can get numerous opportunities for jobs in illustration.

Can you be an illustrator without a degree?

Yes, you can become an illustrator without a degree. But, you need to be highly skilled and creative. You can get entry-level jobs as an illustrator. If you want high growth in your career, or if you are aiming to get top positions, you need to have an educational degree.

Where can I find remote illustration job?

You can find remote illustration jobs through online job boards like unremot.com, FlexJobs and Remote.

Do illustrators work at home?

Many illustrators work from home or a studio.

How do illustrators work remotely?

Illustrators can work remotely by applying to a company or publication, or by starting a freelance business.

Are you passionate about remote help desk jobs? You are on the right page to start an exciting career as a remote help desk professional. Read on!

Familiarity with the core business and domain of a company is the aspiration of many professionals. Remote help desk jobs provide the unique opportunity of being intertwined with this objective. As a help desk technician or an analyst, you interact with different types of customers.

Your awareness and knowledge of the company’s core functionality and way of working determine your relationship with the customer. The question arises about how can you prepare yourself for remote help desk jobs. Well, there are specific skills which you need to acquire.

You need to understand the duties and responsibilities of a help desk analyst or a technician. And last but not the least the websites which provide numerous listings of opportunities for remote and work from home helpdesk jobs. This article will provide answers to all your questions.

Companies are now preferably hiring for either full time or part-time remote help desk jobs. Working remotely has gained substantial popularity and help desk jobs are not an exception. It is the easiest form of working since communication and interaction are mostly done via telephonic calls or emails.

Remember: Customers approach the help desk when they are in real trouble and seek resolutions for their problems. It is recommended to ask relevant and pointed questions. Never bother them with inappropriate information or queries that lead to unnecessary frustrations.

Also Read: How to work from home successfully?

Market opportunity for remote help desk jobs

These days, workplaces are embracing remote work options more than ever. As per a survey conducted, the amount of people who work remotely at least once per week has grown by 400% since 2010.  If you are thinking about taking up remote jobs, you will get lots of opportunities.

In the past decade, different tools and technologies have developed. Thus, the number of opportunities for IT helpdesk support jobs has also increased. In a study conducted, it has been said that if given a choice, 99% of people would choose to work remotely.

In fact, almost half of full-time office employees want to work remotely. With the onset of the pandemic Covid-19, the trend towards remote work has also increased. In the present condition, remote helpdesk support jobs are no longer a luxury, but also a compulsion.

The trend for remote help desk work from home will continue increasing looking at the present circumstances. For now, remote help desk support is in rage. Thus, if you are thinking about taking up a full-time or freelance help desk this is the perfect opportunity to take up remote helpdesk jobs from home.

A report by FlexJobs says that many remote workers have a higher salary as compared to regular jobs. So, get set ready to avail the opportunity presented by help desk jobs from home.

Job titles and career paths under remote help desk jobs

Help desk workers are vital for all types of organizations. No matter if you are looking for a career in IT help desk remote jobs or you want to work for a regular corporate sector, there is no dearth of opportunity. You can start your career in remote help desk support by getting the position of help desk technicians, computer support specialist, and system support specialist.

Once you climb up the ladder of success, you will get to work as a network support specialist, service desk analyst, and customer support executive. To get higher growth in this sector, you need to achieve more skills and expertise in the domain you are working.

After achieving the necessary skills and expertise, you will be able to get positions like support manager, system administrator, system analyst, technological consultant, and cybersecurity engineer.

In addition to this, the nature of the position and type of role can vary depending on the sector you are choosing. Once you understand your niche and the nature of tasks you have to perform, you can get lots of opportunities and options in remote help desk jobs. Below is a quick summary of prominent job titles in remote help desk jobs.

1. Help Desk System Administrator
2. Help Desk Technician
3. Windows or UNIX administrator
4. IT and Desktop Support Technician
5. Software and Hardware repair Specialist
6. Field Service Technician

Also Read: Best Remote Working Tools That Make Life Easy

Qualification needed for remote help desk jobs

Students need strong computer skills and the ability to do remote helpdesk jobs. Some of the basic skills that must be present in all candidates looking for a remote help desk job include familiarity with working with PC as well as Mac.

Having experience with network repair, the ability to communicate with all types of customers, good customer service skills, writing and editing skills, and good knowledge about computers is always recommended. All these skills can be acquired by taking admission to a good college/university.

Completing any of these degrees will enable you to get lots of opportunities in getting remote help desk jobs from home. So, complete any of these degrees and open up avenues for lots of opportunities.

Remote IT help desk jobs mandate high school academic qualifications. But if you want to aspire to a higher role, then it is recommended to avail college or university degree. The degree must be mainly on IT or computer systems related. 

You can check this list of colleges and universities in the US so that you can get the necessary skills, expertise, and knowledge about working in the field. Following are the list of colleges,

1. Delaware county community college: computer help desk operations course
2. Tallahassee community college: degree in Information and Technology
3. University of Notre Dame: Degree in IT support and services
4. University of Georgia: bachelor’s degree in Information support services
5. Marquette University: professional certification in Information and Technology

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Skills required for remote help desk jobs

A help desk analyst or technician must possess both technical and soft skills for betterment in their career. They face the customers and hence the reputation of a company depends largely on their performance.

Before applying for remote help desk jobs, it is advisable to understand thoroughly the skills enlisted below,

1. Domain or Product knowledge

Help desk professionals may either be involved with product or service companies. For one, you need to understand the features of the products and their usage. And for the other, you must know the services offered and their benefits.

There are two advantages to it; one is to recognize the customer’s problems and issues. The other is a quick decision on whether the solution can be delivered quickly or requires deep-dive analysis.

Tips: If you are supporting customers from different geography or a country, it is essential to understand the culture and mode of communication. Learn them, adopt them, and then interact as per customer preference.

To acknowledge the queries or complaints from customers, you need to gather requisite information by asking questions. Unless you are aware of the product or domain, the data may not be appropriate. This will eventually slow down the resolution process. The result is customer dissatisfaction and frustration. It hampers the company’s reputation and market presence.

Important Tips: The majority of the companies maintain a knowledge database of past issues and their resolution. It is recommended to go through those in detail for assistance in similar situations.

2. Respect for Customer Voice and Dignity

For a help desk technician or an analyst, a balanced customer relationship is the key criteria for success. Maintaining healthy communication, respecting customer dignity, and hearing customer voice are the three main aspects of focus.

Deficiency in either of these three may disturb the trust between the customer and the company. A company’s survival depends majorly on high customer satisfaction.

Professionals aspiring for remote and work from home help desk jobs have to specifically focus on this skill. Remote professionals seldom meet customers face to face. Hence understanding their concerns and addressing them with patience are vital skills for remote help desk jobs. 

Did you know? Every country and its people have a unique culture and way of addressing each other. Some prefer acknowledging through surnames, and some prefer the first names.

3. Excellent written and verbal communications skills

Remote helpdesk jobs mandate communications and interactions via emails and telephonic calls. Without strong verbal and written communication skills, it is tough to recognize customer problems and eventually addressing them. Unless you can decipher the issues faced, you will not be able to deliver the right solution.

Customers desire comfort while speaking with help desk personnel. They do not entertain continuously repeating the problems faced both in phone calls or emails. Discomfort may force them to go for escalations, thus severely hampering your career.

Tips: Several online courses and classes are conducted for improving language speaking and writing skills. If you feel you need to undergo such programs, do not hesitate to avail them. It is better to equip yourself before, rather than suffer after being hired for remote help desk jobs.

4. Analytical and troubleshooting skills

Both full time and part-time remote help desk jobs necessitate quick analytical acumen and troubleshooting abilities. Fast resolution of customer queries at the helpdesk level reduces the burden of issues and increases the satisfaction level meter.

Identifying the root cause of the problem and providing a smart resolution are what a customer desires from the help desk personnel. Another important aspect of this skill is collecting the right data that guides the path towards the solution.

Remember: Customers may try to force the additional amount of data and information on help desk professionals. Passionately handling them and driving them towards the problem is an art of its own. Help Desk professionals must master the art, to prevent diversion from the main issue.

5. Active Listener

Customers are approaching a company’s help desk with expert care and attention to their problems. Help desk professionals must focus their attention on the customer’s conversations, avoiding any kind of distractions in between. They must not interrupt suddenly and try to force their thoughts or words.

Active listening is an important quality and skill required for remote help desk jobs. Unless you listen carefully or listen to half of the conversations, deciphering the problem and mitigating it would be extremely difficult. Besides, it may lead to an incorrect solution, leading to severe customer dissatisfaction.

Remember: While applying and being hired for entry-level remote help desk jobs, it is essential to prevent any kinds of customer escalations. At the vital point of your career, do not neglect your tasks or activities.

Tips: In case you do not understand a problem, immediately refer to a senior or peer. You can politely ask the customer to wait for few minutes for further assistance. 

6. Resolve conflicts

The majority of the customers ring up or email help desk support due to troubles encountered for a certain product or service issue. The problem might have severely disturbed their ongoing work. Hence their language sometimes may be aggressive or desperate.

You need to understand that customers are not furious with the help desk team; it is their helpless situation that drives their behavior.

Help desk professionals must apologize and not ask any questions which increases their frustration and anger further. Compassion and empathy ease difficult situations and conflicts. These soft skills are extremely important while handling customer and their issues.

7. Technology know-how

Working remotely demands constant availability digitally through smart devices, computers, laptops, video and audio calls, and instant messaging. You need to understand the applications installed for achieving the above purpose.

Else you may not be able to establish an adequate online or virtual relationship with your customers, peers, supervisors, or team. Along with your professional editing skills and knowledge, you need to a bit tech-savvy.

Important Tips: Keep yourself equipped with the know-how of the latest operating system versions, chat and instant messaging software, video conferencing systems, and other applications aiding your work.

8. Interpersonal Relation

Customer collaborations and interactions are the key work elements of a help desk technician and analyst. While doing so, it is important to maintain a balanced interpersonal relationship with them. Similarly, it is important to create a positive professional environment with your peers, managers, and subordinates. While working remotely, this quality is must be considered in precedence. The reason being the lack of face to face interactions and physical absence in the office premises.

The completion of your daily tasks and assignments also depends largely on maintaining a relaxed work environment with peers and colleagues. You may need support, advice, and guidance for certain activities. Unless there are trust and confidence, you will not be able to perform your job seamlessly.

9. Continual Learning

Learning upgrades a person’s skills and knowledge level at whichever role or position you are in. Advancements happen at both technical and domain levels. Both products and service companies bring in substantial innovations to stand ahead in the competition. Help desk experts need to enhance both their external as well as internal knowledge.

This attributes to fluency in answering customer queries with efficiency. The more you are competent in resolving customer issues, the more you contribute to increasing the relationship meter between the company and its customer base. The management and leadership will recognize your contribution, leading to an advancement in your career.

Important Tips: Scan through the different courses available in your company’s training curriculum. Many companies send out an email or online communications on various internal and external learning programs. Register and attend the relevant ones for increasing your competency level.

Also Read: Remote Meeting 101: How to have better remote meeting?

Certifications to get remote help desk jobs

Different certification can help you get different opportunities to help desk remote jobs. Certifications related to IT infrastructure and support like CompTIA’s A+, Network+ and Security+, MCSA Windows 10, and MCSE Desktop Infrastructure.

Acquiring the certifications are not mandatory for recruitment in remote IT help desk jobs. But if you achieve the same, then it increases your chances of hiring and enhances your knowledge level too. You stand ahead in competition when it comes to promotion or future growth. Attending online training programs and courses specific for remote desk administrator, technician, or analyst roles.

1. CompTIA A+: More than 1 million IT professionals have acquired this certification and they have received the best opportunities in getting IT help desk work from home. This is an excellent entry-level certification. Thus, it is perfect for beginners.

2. ACMT: This is the perfect certification for candidates who want to get the opportunity to become help desk technicians. Earning the ACMT certification will enable you to qualify to work in Apple-authorized service centers.

3. HDI customer service representative: HDI is the first professional association created for the technical support industry. Getting this certification will enable you to get the resources, knowledge, and expertise in whatever you do.

4. ITIL Foundation: This is an industry-accepted framework that will enable you to get a foundation to perform work from home help desk jobs in the best way possible. This certification defines the service lifecycle model for all activities that take place during the design, development, and delivery of the support services.

5. Microsoft 365 Modern desktop administrator associate: This role-based certification program will enable you to get better at the fundamental, associate, and expert level degree of desktop administrator as per your requirement.

So, choose any of these degrees and certifications as per your requirement.

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Roles and responsibilities of remote help desk jobs

Here is a summary of the roles and responsibilities of remote help desk jobs,

1. Resolve problems and issues about both technical and functional queries reported by the 
2. Attend customer calls via phone or responding through emails
3. Create or modify user training guides and manuals for quick customer reference
4. Assist and guide customers on training issues and incidents, sometimes providing a hands-on demo for handling a product or a service
5. Proactive monitoring and health check of a product or service purchased by a customer
6. Ask relevant queries to customers for resolving issues and problems
7. Providing workarounds or temporary solutions to customers for time-consuming issues
8. Document and maintain a knowledge database mentioning the customer issues and their resolutions for future reference
9. Identify the root cause of recurring customer complaints and provide a permanent solution
10. Cascade solution requiring deep-dive analysis, to the wider technical or domain teams
11. Provide regular updates to the customer on the progress of their complaints and issues
12. Request feedback, comments, and rating from customer on the quality of the resolution provided
13. Design innovative methods and means to automate or enhance the customer support and resolution process

Also Read: Time Blocking: All you need to know about this powerful technique

Top 10 tools needed for remote help desk jobs

All help desk support jobs from home need certain tools that will help you to work appropriately. So, have all these tools at your bay to work efficiently from home.

1. Mobile hotspots: Mobile hotspots not only help you get internet access, but it will also work as a backup in case the power or internet is not working properly.
2. Remote desktop software: The remote desktop software app will securely connect your computer to another location. This tool is handy for all people who get online helpdesk jobs and want to access computers at Headquarter in a company.
3. Team chat apps: The app helps you to communicate effectively with your team members.
4. Screen sharing software: this tool enables you to share your files and other apps that you are using. Your teammates will be able to know what you are working on.
5. Video conferencing tool: This tool is quite great for those who want to have regular interaction with people from different departments.
6. Cloud storage: even though you have acquired work from home helpdesk jobs, you will need good cloud storage so that you can keep all your files and folders safe.
7. To-do list apps: You will receive lots of deadlines when you get remote helpdesk jobs. To submit the work as per schedule and deadline, the To-do list app will be highly beneficial.
8. Project management software: This tool will help you in case you are working on different projects at the same time.
9. Note-taking apps: If you are working on online IT support jobs, the note-taking apps will enable you to take down all issues and complaints of the customer.
10. Security tools: For candidates working at IT helpdesk jobs, security tools will help you to keep your digital devices safe and secure.

Also Read: Virtual Icebreakers – How to have a smooth first remote meeting?

Top 25 dream companies for remote help desk jobs

Everyone wants to work in the best company that offers work from home helpdesk jobs. Following are the major dream companies that can offer you the best jobs,

Name of the company	About the company
ProofHub	The company offers online project management software. You can get the best opportunity of weekend help desk jobs in this company.
Basecamp	Basecamp offers project management and team collaboration software. Candidates can get multiple options for part time help desk jobs in Basecamp.
Instagantt	The company offers software that can help you plan, control, and schedule your projects. You can get multiple opportunities for online help desk jobs in this company.
GitLab	This is an open-source platform for code collaboration. If you have proper IT support knowledge, you can get multiple help desk support jobs in this company.
Welocalize	Welocalize offers translations services. If you have knowledge about translation work, you will be able to get the best help desk part time job in this company.
Wikimedia foundation	This is a non-profit organization that is committed towards fostering growth, development, and distribution of multilingual content. If you know different languages you will get lots of weekend helpdesk jobs in this company.
Toptal	Toptal is one of the best companies to get work at home help desk jobs. The company connects freelancers with startup organizations.
Zapier	Zapier is a web-application automation platform. This company will enable you to get multiple opportunities for help desk work from home.
Elastic.co	This is a search company and it helps people to leverage the power of search.
Percona	Percona is a software company. Thus, if you have IT knowledge, you can get numerous helpdesk IT jobs.
Coalition technologies	This is a web design and digital marketing company.
Achieve Test Prep	This is an academic support company and thus, you will be able to get lots of entry level helpdesk jobs in this organization.
X-Team	X-Team is an IT company and offers different opportunities for IT help desk jobs from home.
Ulatus	If you have adequate knowledge about translation, you can get numerous opportunities in this company.
Fastly	Fastly is an internet company with a content delivery network. These days the company offers lots of help desk at home jobs.
Mattermost	This is a messaging software that addresses technical web challenges.
Protocol Labs	This is another software company that offers multiple opportunities for help desk from home jobs.
5CA	This is a customer experience tech company. Candidates with proper customer support skills can get different freelance help desk support jobs in this company.
Modern Tribe	This is a digital agency and lifestyle company.
Automattic	Automattic is one of the best web development companies.
Study	The company aims to bring tuition-free college to the company. You can get numerous opportunities for work from home help desk jobs in this company.
Trafilea	This is a marketing and advertising agency
10Up	10Up is a web design and development company.
Arkency	Arkency is a consulting agency.
Buffer	This is a social media management company.

Also Read: Remote Admin Jobs | A Complete Guide

Top job boards offering opportunities in remote help desk jobs

Ample opportunities are available for full-time, part-time, and contract help desk remote jobs. There are many websites listing job opportunities for remote desk administrator, help desk technicians, and analysts. Hep desk professionals can apply from various regions of the world for job titles of their choice.

The job titles specify the descriptions of the roles along with the salary ranges, company website, and the mode of employment. It is recommended to register on the websites and create a profile. The prospective employers scan through the websites and search for profiles as per their needs.

It becomes easier to get recognized and hired if you have a profile created on the websites. The other way is to search for jobs based on location, type of employment, salary, or companies. Some of the key websites offering a listing of remote help desk jobs are enlisted below for your quick reference,

1. Indeed
2. unremot.com
3. People per hour
4. Zip Recruiter
5. Jooble
6. RemoteOK
7. Upwork
8. FlexJobs
9. Simply Hired
10. Working Nomads
11. Career Builder
12. Glassdoor
13. Remotive
14. Linkedin

Also Read: Contemplating Career Change? Here’s all you need to know

Top resume elements of remote help desk jobs

If you are thinking about getting helpdesk jobs from home, you can’t forget to include the best resume elements. Following are the best resume elements,

1. Personal information like your name, address, and email address.
2. Objective: It is essential to add the objective or the goal you want to achieve after getting a service desk job
3. You also need to add your educational qualification and experience to your resume.
4. If you have achieved any awards, accreditations, or internship certificates, make sure to add these to your resume.
5. Try to include a separate section that can summarize your entire work profile.

Remote help desk jobs pay structures

The average pay for USA jobs help desk is $17.24 per hour in the USA. An entry-level help desk service provider with less than a year of experience can expect to earn $15.45 per hour. A help desk technician with 1-4 years of experience can expect to get a total compensation of $16.90 per hour. If you have more than 10 years of experience as work from home help desk technician, you can expect to get average pay of $20.64. Technicians with more than 20 years of experience can expect to get average compensation of $22.

Also Read: Online Assistant Jobs: How To Earn As A Remote Assistant

Entry level remote help desk jobs

If you don’t have much experience of virtual help desk jobs, you can find different opportunities. Some of the best entry level remote helpdesk include help desk analyst, help desk agent, entry level help desk technician, and junior help desk specialist. So, get any of these entry level remote help desk jobs to start your career.

Also Read: Remote Customer Service Jobs | All You Need To Know

What is a remote help desk?

A remote service desk job is a support system provided by one or more agents. They mostly provide remote support assistance to users as well as customers. Since remote help desk jobs are virtual or web-based, support agents can provide assistance regardless of their physical location.

What makes a good help desk?

To get the best remote it helps desk jobs candidates need to have technical as well as non-technical skills. Candidates need to have complete knowledge about computers, network security, IT support. In addition to this, it is also important to have the best communication skills and analytical skills.

What do help desk jobs pay?

Most help desk jobs get an average payment of $17.24 per hour. If you have little to no experience in working, you may get a payment of $15.45 per hour. If the candidate has more than three years of experience, you will get an average payment of $16.90.

Is help desk stressful?

A help desk job is not at all stressful. The job may get stressful sometimes because you have to deal with different types of customers at different times. But, most often you won’t find the job to be stressful.

What does an IT help desk do?

An IT help desk job is responsible for asking queries and questions to the users. They work closely with the IT support team to answer user issues in a timely manner. They interact with system and computer users across the company.

Further Read: Working from home with kids – Parent’s guide to remote working

By now, we hope you have gained sufficient information on the details required to achieve success in remote help desk jobs. There are several full time, part-time and contract help desk remote jobs offered by various companies.

You must go through the job titles, descriptions, and salaries offered thoroughly before applying for the jobs. If you have doubts about the authenticity of the companies offering the job roles, it is advisable to consult online expert forums.

You can also discuss with any known employees or friends working in those companies. Help desk jobs are interesting, and the best part is you can easily work remotely at your home or from any co-working space location.