Query, complaint, feedback, emergency, etc. We are more familiar with these words in recent times. All these issues are addressed by contacting a dispatcher.
Remote dispatcher jobs are gaining attraction these days as the job does not require the need for deep technical skills, which is the case of the software engineer, web development and video game jobs. This article gives you detailed information about a remote dispatcher’s responsibilities, required skills and pros & cons of the same.
What is a dispatcher job?
The work of dispatcher jobs is to answer the calls and communicate with mobile units to send the response. A dispatcher acts as a communication point for emergency and non-emergency calls. Google dictionary says ‘a person whose job is to receive messages and organize the movement of people or vehicles, especially in emergency situations.
Communicators who are responsible for tracking vehicles and equipment, receiving and transmitting pure messages, and recording other important information are called ‘dispatchers’. A dispatcher is the conductor of the operations and is responsible for the directions of all units within it. A lot of organisation relies on the dispatchers for information and coordinate with operations – police and fire departments, cab service providers, motorcycle couriers, emergency medical services, railroads, trucking companies and public utility companies.
Types of dispatcher jobs
The five familiar types of dispatcher jobs are as follows
1. Transportation and service dispatcher
Dispatchers are used by a lot of organizations to, coordinate transportation schedules, respond to service calls, and to organize the delivery. Transportation dispatch jobs are also known as freight dispatch jobs. Truck companies employ truck dispatchers to coordinate delivery pickup, drop-off schedules, and monitor the delivery of freight over long distances. Bus companies deploy bus dispatchers to monitor the schedule of the buses and address any problem that arises during the operations.
Likewise, tow-truck dispatchers are responsible to attend calls for emergency for roadside assistance. Water and gas service dispatchers respond to emergency calls for emergency assistance that involve gas lines and water mains.
2. Airline dispatchers
A flight dispatcher assists in loading, calculating the wind spend and story, assists in planning flight paths, aircraft performance, etc. Some dispatchers also advise the flights or pilots if path or condition changes. A flight dispatcher is also known as a flight operations officer. An airline dispatcher usually works in the operations or call center of the airline. In some countries, the dispatchers share legal responsibility with the commanders.
3. Railroad dispatchers
A railroad employs a train dispatcher to facilitate and direct the movement of trains over as assigned region or division. In some countries, a train dispatcher is also called a rail traffic controller and train controller. A dispatcher is responsible for the cost-effective movement of trains and other on-track equipment to optimize trains and crews’ assets. A train dispatcher is required to be familiar with rail routes of the territory for which they are responsible. Timetable, rule book, knowledge of track conditions, train orders to arrange for the daily movement of a large number of trains to the assigned territory.
A crew dispatcher keeps track of train crews and their assignments. A crew dispatcher is also employed by a railroad. Based on a crew book, crew dispatchers are responsible to assign train crews to trains as per the schedule but to make real-time adjustments considering the train delay and other conditions. A crew caller assists a crew dispatcher whose responsibility is to communicate the time to report for duty to the train and engine crews.
4. Public safety dispatcher
Public safety dispatchers receive calls from individuals who need assistance from firefighters, emergency medical services and police officers. Once the dispatchers obtain the information from the callers, they activate the services necessary based on the nature of the help. Public safety dispatchers are also called as telecommunication officers, emergency dispatchers, public safety telecommunicator, etc.
5. General dispatchers
General dispatchers work for companies and e-commerce businesses. They act as a primary source to deal with public queries, complaints, feedback and also help them in assisting to find out the status of delivery of product/service. Their call is not an emergency in nature. They track vehicles and equipment and maintain a record of call logs, etc.
All the above-mentioned type of dispatcher job is not familiar with work from home dispatcher jobs. Like in most countries, railroad and public safety dispatcher is state-controlled and the options to work from home are almost nil. Many regard airline dispatcher job also to be unsuitable for work from home jobs. The ideal ones for work from home dispatcher jobs are general dispatching jobs and home-based truck dispatching/transportation and service dispatching jobs.
Skills for a dispatcher job
In simple words, coordinating and answering public calls is the work of remote dispatcher jobs. Let us discuss the skills required and relevant only for those types of dispatcher jobs suitable for work from home conditions. In this case, there isn’t any need for technical expertise as the major work is going to be all about responding to the calls and coordinating. The skills for a dispatcher job are as follows.
1. Logistics department
This doesn’t seem to suit general dispatching jobs. But a person looking to work for a home-based truck dispatching job is required to possess a decent knowledge about how the logistics department works.
2. Effective communication
Not to forget, the nature of the work of a remote dispatcher employee is to talk to the customers and coordinate the issues with the office personnel. Effective communication is essential for working as a remote dispatcher employee. In other remote jobs, you might just communicate for doubt clarification, updating the status of the work, etc. But in remote dispatcher jobs, the nature of the work itself is to communicate. The communication between customers and office personnel. Lack of communication would disrupt the seamless flow of the business.
As a remote dispatcher, you should be good at multi-tasking. Your work is not just communicating, you need to collect the details of the customers such as – address, what kind of problem it is, what service they expect, etc. Other than that, a remote dispatcher employee must also document the call details, pass it on the same to the office personnel or field inspectors, and connect them with the customers, etc. You would be responsible for all the communications within the regions assigned to you. At times, a remote dispatcher is also responsible to prepare the work plan of the field inspectors or work crews.
4. Desire to help
A remote dispatcher should have the basic desire to help others. Many calls tend to be a query one. The questions should be answered pleasantly. Other than the emergency calls, a few calls are for queries, in a doubt clarification regarding.
5. Organizing skills
The responsibility of a remote dispatcher is many – to take care of the calls for a specific region, collect relevant details from the customers, directing the field inspectors or work crew to the customers’ location, prepare the work plan of the field inspectors or work crew, etc. The work of a remote dispatcher is not a complicated one, but the dispatcher is responsible for many tasks. The volume of workload is also heavy. A remote dispatcher would even receive hundreds of calls daily. To remain highly organized is essential for remote dispatcher jobs. A dispatcher should also prepare a proper work plan for a particular period of time.
6. Good in typing
If you are not good at typing, you might miss the valuable information, suggestions and feedback about the company’s product or service. As a remote dispatcher, you definitely need to be good at typing. Nothing goes on with pen and paper these days. Everything is computerised and you are also required to feed all the call details on a computer. Most of the customers speak out a lot all the time. It is important to note all their complaints, feedbacks, queries, etc. that too in a limited period of time.
How to become a truck dispatcher?
Graduate from a high school, enroll in a truck dispatcher course, work on a degree in transportation and logistics, gain good experience in the transportation and shipping industry, develop your customer service and communication skills. You can confidently apply for a truck dispatcher job as you are perfectly qualified with the required and relevant skills.
Insights about dispatcher salary
On average, the dispatcher salary of general dispatchers working in a developed nation like the USA tends to be USD 28000 to 32000 per annum. The dispatcher salary of general dispatchers working in a developing nation like India tends to be between USD 4000 to USD 5000.
How much do truck dispatchers make? The average salary of truck dispatchers in a developed nation like the USA tends to be USD 30000. The average salary of truck dispatchers in a developing nation like India tends to be USD 3500 per annum.
Roles and responsibilities of remote dispatcher jobs
A dispatcher acts as the first point of contact for both emergency and non-emergency calls. The responsibility of a dispatcher includes maintaining call logs, monitoring the routes, coordinate with the field inspector and directing the field units. All candidates should be able to multi-task, communicate well and demonstrate super organizational skills to excel in this position. This can also be considered as a general dispatcher and transport dispatcher job description of many companies.
- With the help of telephones, dispatchers plan and organize to dispatch the workers, equipment or a service vehicle to the relevant customer requests
- The messages, work orders and information to work crews, supervisors and field inspectors should be passed on properly using telephones or other relevant equipment
- Responsible for all communications within specifically assigned regions – emergency and non-emergency calls
- Respond to the queries related to the deliveries or products and to prioritize the calls according to the urgency
- Should record and maintain the file of customer requests, work or service provided, expenses, charges, other specific dispatch information and document important information
- Talk to the customers and ask for the details such as the address, problems and what kind of service or equipment they need
- Determine the number of workers/personnel required, amount of equipment, vehicles, materials and other requirements according to the work order or specifications
- Technical glitch is common, hence a dispatcher arranges for necessary repairs in order to restore schedules or services
- Prepare the daily work schedule and to prepare & coordinate the work orders to field inspectors
- Monitor the location of equipment or personnel and its utilization in order to coordinate service and schedule for other requirements
- Inform the personnel about the traffic problems, weather conditions and other hazards awaiting in the route to the customer’s place.
- A dispatcher also looks for what needs to be transported at what time and to what destination. In freight dispatch jobs, they develop plans to move things in most efficient ways
The above mentioned are the general dispatcher and transport dispatcher job description of many companies.
Tips to prepare for a dispatcher job interview: The 3 dispatcher interview questions that are asked most of the interviews.
- How would you handle an incoming emergency call from a family or a close friend?
- Can you tell me a time when you had to make an important decision without the supervision of your boss?
- How would you handle a caller who was unintelligible?
Pros of remote dispatcher jobs
A remote dispatcher job doesn’t require any technical expertise. This is a perfect job for those who like or feel excited talking to strangers. Anyway, like any other job, remote dispatcher jobs has also a few disadvantages. The pros and cons of remote dispatcher jobs are as follows.
1. No overworking
Overworking is something common for all remote jobs, but remote dispatcher jobs are truly an exception unless your job is related to emergency service providers. Almost, you are required to work on a fixed timing basis as your work is to attend the calls of the customers.
2. No commute
This is the common advantage of working as a remote employee. As a remote employee, there is absolutely no need for you to travel to the office thus resulting in another advantage, no dress code. Even in some other remote jobs, you might be bound to go to the office once in a week or once in two weeks. As a remote dispatcher employee, there is absolutely no such need.
3. Talking to new people
If you are a person willing and like to talk to strangers and love to talk throughout the day, this is a perfect job for you. As a dispatcher, most of your work is to talk to new people and listen to their issues.
4. A steady job
One also gets to work for a government organization as a dispatcher. In departments like police stations, fire departments, etc. Other than government departments, this department is considered a highly regarded and a basic job as complaints and queries have become very common to the telephone’s level.
1. Routine work
Dispatcher job is not suitable for those who are not interested in doing routine work. This work is almost the same. There is no need for innovation and creative skills as the work of dispatcher just limits with coordinating the customers with office personnel.
One of the main cons of remote dispatcher jobs is you can’t work or freelance for many companies. The main advantage of working as a remote employee is you can work for multiple companies. But as this is a 9 am – 5 pm job, you can’t freelance for other companies in this same field.
This is also an important con of remote dispatcher jobs. Remote jobs, in other fields, are preferred by many just for its time flexibility and freelance with multiple companies. Unlike other remote jobs, you can’t enjoy the time flexibility working as a remote dispatcher employee. You need to work in fixed timings like 9 or 10 am in the morning till 5 or 6 pm in the evening.
1. What is a dispatcher job?
A: The work of dispatcher jobs is to answer the calls and communicate with mobile units to send the response. A dispatcher acts as a communication point for emergency and non-emergency calls.
2. How to become a truck dispatcher?
A: Graduating from a high school, enrolling for a relevant course and gaining experience in the relevant field is necessary to become a truck dispatcher.
3. What are the duties of freight dispatch jobs?
A: A freight dispatcher looks for what needs to be transported at what time, to what destination and also to develop plans to move things effectively.
4. How much do truck dispatchers make?
A: The average salary of truck dispatchers in a developed nation like the USA tends to be USD 30000. The average salary of truck dispatchers in a developing nation like India tends to be USD 3500 per annum.
5. What is the best website to apply for home-based truck dispatching jobs?
A: Indeed.com is the best website to apply for home-based truck dispatching jobs.