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What is the performance rating scale best suited for your organization? 3 points, 4 points, or 5 points? Read on!

Performance Rating Scale 

The performance rating scale is a performance management system that uses sliding scales to measure an employee’s performance or achievements in a given time period. These scales also act as visualization tools that represent the performance level of an employee. One can even fix a minimum required level for an employee to be able to reach.

Employee performance rating scales are beneficial as it shows how your staff is performing in terms of work for the company to continue growing. Also, it helps the staff to know where they stand and what they can do to perform better.

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What is a performance rating? 

Performance rating is when an employee’s performance is measured against a set standard performance level. Rating factor can be defined as the ratio between observed performance to the normal performance. There are different systems that help in determining employee performance ratings.

Most performance ratings occur on a scale of 1-5, with depicting 1 being the least productive. The rating charts can either be denoted numerically or alphabetically. Employee ratings help in identifying training and education needs, motivating people to do better, proper assignment of work, and maintaining fairness in salaries, benefits, promotions, hiring, firing, etc.

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What is rating scale 1-5?

Performance review rating scale 1-5 is an overall performance rating method that uses a total of 5 different categories to measure employee performance. Let us see one of the types of rating scale examples 1-5,

• 1 – Poor
• 2 – Needs Improvement
• 3 – Meets expectations
• 4 – Exceeds requirement
• 5 – Exceptional work  

In the above rating scale 1-5 example, we can see that there are two categories for employees who weren’t able to meet expectations. One for meeting expectations performance review and the other two categories for the employees who have exceeded the bare minimum work requirement.  

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Benefits of 5 point rating scales 

The 5 point performance appraisal ratings system is the most commonly used performance rating scale across the world. Let us see the different benefits of a 5 point performance appraisal rating scale and what makes it a widely popular method of rating employees’ performance.

Well defined scale for meets expectations

A 1 to 5 rating scale has a total of 5 categories with 2 negative and 2 positive options. A middle option is a neutral option for those who have met the expectations in terms of work performance. Rating scale 1-5 is a well-defined scale with a separate category for the employees who neither fall in the below expectations performance review nor in the exceeds expectations.

Meets expectations scale is generally assigned at number “3” for all those who have done satisfactory work, been an average performer, and met the work deadlines.

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1 to 5 rating scale helps to better differentiate and compare employees

Performance appraisal rating scale 1-5 helps in differentiating and comparing employees based on their performance in given time duration. Employees with meet expectation performance reviews are put in the neutral category. Whereas, employees whose work has been beyond expectations are categorized under 4 or 5 under the performance rating scale 1-5.

Anyone who falls under the needs improvement definition is marked under 1 or 2 on the performance rating scale. This system of rating employee performance easily categorizes each employee based on their contribution at work.

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The 5 point employees rating system provides a midpoint

Performance rating scale 1 to 5 always has a midpoint for those who have got the average performance review. Below the midpoint is the employees who need improvement and above it are the employees who have worked beyond expectations.

Midpoint is beneficial for the managers who are indecisive about whether to put someone in the negative or positive category. Rating scales 1-5 are often provided with the number 3 as a midpoint which is the bare minimum an employee has to achieve in order to be considered for appraisals or bonus.

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Provides 2 options for exceeds expectations performance review

The 5 point performance rating scale definitions suggest that it has two categories for the employees who are marked under exceeds expectations performance review. The employees’ rating for exceptional work is marked as either 4 or a 5.

Employee rating 4 is generally given for working beyond expectations. Whereas, appraisal rating of 5 is given to those who have set a new standard of work. High appraisal ratings are given to a very less percentage of employees as compared to the average rating or neutral point rating which is awarded for meeting work expectations.

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Performance ratings are easier to understand

1 through 5 rating scale is easier to comprehend as compared to a more elaborative and broad 7 point performance rating scale or 10 points performance rating scale. Rating 1-5 is easily explainable as it has a mid pint which determines average performance. Anything beyond that would be exceptional and anything below that would fail to meet the desired standards.

The 1 to 5 rating scale performance method is very straightforward and makes scoring employees easy. Based on the data derived from the 1-5 scale wording, managers can take appraisal decisions for the employees.

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How to create effective performance rating scales? 

Each company should opt for a performance rating scale that works best for them. An effective performance appraisal scoring system should be capable of providing you the right kind of data which can help in improving the productivity of the company and the employee. An effective scale should be relevant, transparent, consist of the right range, and have a future-focused approach. Let us discuss these in more detail,

Choose an employee rating scale based on how detailed do you want the answers to be

There are several kinds of employee performance rating scales based on how detailed do you want the rating scale to be. A 3 point rating scale is a very basic appraisal rating scale with just 3 categories to put employees in. However, there are more elaborate 5 rating scales, 10 point review scales, 4 point performance evaluation rating scales, etc.

Your end goal should be meeting expectations performance review

Determine the end goal that you wish to achieve through the performance review rating scale. Check if your performance evaluation rating scale is able to meet those expectations. You can customize the different existing appraisal rating scales according to your own requirements by changing the wording. If you wish to remove centrality bias then make sure you remove the neutral options from the performance rating scale.

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Employee rating data must lead to significant results

The end goal of any performance management rating scale is to score each employee based on their productivity and determine the amount of bonus, appraisal, promotion, etc for them.

Create a performance rating scale that helps you achieve significant results and provide you with clear and concise data based on which these decisions can be made. Number-based employee rating scales are more effective in providing straightforward scores.

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Decide how accurate do you want the evaluation scale results to be

While creating an effective performance rating scale, it is important to decide what kind of accuracy are you looking for. The more accurate you want the employee evaluation rating scale to be, the more options are provided in the evaluation scale. For example, a 10 point competency rating scale is more accurate than a 1-5 rating scale due to the presence of more options.

Levels of performance must be depicted with transparency

Be prepared to train your employees on the chosen method of performance appraisal rating and how they should interpret each option. Everyone in the organization should be made aware of the performance rating scale and must know how the organization measures success.

Transparency in the system will help build trust amongst the employees and provide fairness in the way employees are being evaluated for their performance.

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Rating scale examples 

There are several performance rating scale examples that can be chosen based on your requirement. For more detailed coverage, choose a scale with more options such as 7 point or 10 point performance scale. Let us look into different rating scale examples based on their complexity and effectiveness,

The 5 point rating scale

The 5 point rating scales are one of the most widely used performance rating scales in the world. The method to rate an employee is fairly simple. The reviewer has to rate each employee out of 5 with 3 being the midpoint. Anything beyond 3 is considered that the employee is exceeding expectations. A rating of 2 signifies improvement needed.

The reviewer will observe employees over a given duration and look into their work ethics. Based on which the final rating is generated. The work ethics include quality of work, discipline, punctuality, team player, workplace enthusiasm, etc. Every workplace has its own unique set of evaluation criteria based on which employees are rated.

The 5 point evaluation scale however is not always effective as each reviewer has their own understanding of what each rating number means. Some raters might give a higher rating for average quality work.

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Likert performance review rating scale

Likert scale is another common example of the performance rating system. It also uses 5 options just like the “five-point rating scale” but the options are written out rather than numeric. Here are the five options presented in the Likert employee rating system,

1. Strongly Disagree
2. Disagree
3. Neither Agree or Disagree
4. Agree
5. Strongly Agree

A well-designed Likert scale is supposed to have an equal number of negative and positive options with one neutral option. Few systems can also have as minimum as just three options or even seven options to make it more elaborate.

There are a few downsides to this method which makes doesn’t make it completely effective. The presence of a neutral option is an easy way out for the raters who are slacking at their job. The rating system doesn’t provide a straightforward method to score employees unless 5 point rating scale method is fused.

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The three-point rating scale

A three-point rating scale is a common form of performance rating scale used by several companies due to its simplicity. It includes standard three points,

1. Below Expectation – Anyone who fails to meet the desired standards is put into this category. These employees need coaching and training to help them reach the expectation level.
2. Meeting Expectation – Anyone who is meeting expectations performance review and is consistent with their work falls under this category.
3. Exceeding Expectation –  Employees who are achievers and have worked beyond the average expectations. Those who bring new standards of working are rewarded under this category. They influence others to perform better.

In a three-point rating scale, the performance evaluation ratings are straightforward without any discrepancy. A large percentage of employees fall under the “meeting expectation” category. The cons of this kind of performance management rating system are that they give birth to centrality bias amongst managers.

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The 10 point performance rating scale

The 10 point performance rating scale method is almost similar to the 5 point performance rating scale method. However, it has more options and is not as commonly used in the offices. The performance evaluation rating scale 1- 10 provides more set of options to choose from as compared to the Likert scale and 5 point performance evaluation scale.

The more elaborative 10 point system of rating employees gives a much clearer picture of the employee’s performance. With the 5 point scale rating it is difficult to rate someone who is better than a 3 but not as good as a 4. Whereas, the 10 point performance review ratings have more options to choose from.

The downside of such a system is that sometimes it can get complicated due to the presence of more numbers. It gets more time-consuming for the rater to evaluate an employee.

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The 4 point performance rating scale

The 4 point performance rating scale has been proven to be the best option for few companies. As the name indicates, it has 4 options to choose from which are in the written form. The 4 options of the 4 point employee rating scale are,

1. Needs Development
2. Consistently meets expectations
3. Often exceeds expectations
4. Sets a new standard

The 4 point evaluation rating scale provides more options for the top performance and fewer options for low-performing employees. This helps in making the ratings more fine-grained and out the underperforming candidates in a single needs improvement scale as you do not need multiple gradations for that.

This evaluation scale removes the centrality bias and forces the raters to make a clear choice. They are no longer provided the option to put indecisive candidates in the average category but rather have to determine the meaningful differences.

Voice echoing is often a big annoyance for many remote employees during a video call. Learn how to fix voice echoing. Read on!

Voice Echoing

Voice echoing is a common phenomenon occurring in various audio, video, and smart devices. To overcome a voice echo or echo video call, you must understand the causes for the same. In this article, we will extensively discuss the causes of voice echoing and how it can be fixed in different kinds of devices.

If one is hosting a meeting or catching up with friends in any of the video conferencing software like Unremot, Zoom, Skype, Google Hangouts, GoToMeeting, one might experience voice echoing. The video echoes spoil the harmony of a video conferencing meeting.

You might have a lot in your mind to communicate, but the echoes deviate your mind and all your thoughts are lost completely. In this post, we are going to help you understand what causes those dreadful echoes and what can be done to fix them. Let’s get started!

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What is echoing?

Echoing or echo voice is defined as a situation in which the sound is repeated due to the reflection of the sound waves. The sound reaches the listener after a certain amount of delay. Basically, the sound waves hit a surface and are reflected; thus keep on repeating even after the original sound has been transmitted resulting in a voice echoing.

What is a microphone echo?

A microphone echo can occur for various reasons. It can happen when the sound from the speaker returns to the microphone at delayed intervals. Microphone echoes or voice echoing can be caused due to connectivity issues, bad weather conditions, or even faulty echoing phone. Due to the microphone echo effect, essentially you can hear yourself after a pause of a certain amount of time.

What causes an echo?

According to Wikipedia, ‘an echo is the reflection of sound that arrives at the listener with a delay after the direct sound.’ It is a single reflection of the sound source. Contrary to what you might think, if you are hearing your voice echoed back to you, the problem is not at your end!

In simple words, you hear the echo when your voice is coming out of the speaker on the other end of the call and then back into your microphone in that same room. In this case, the other participant is responsible to make necessary changes in how the room is set up.

What causes echo on cell phone

Let us now try to understand, what causes echo on cell phone? or Why does my Mic echo? There can be multiple reasons for voice echoing on cell phone. It can be,

• Phone handset issue
• Slow internet connectivity
• Interference of electromagnet devices for example a laptop, desktop, some power strips, etc.
• Defective or damaged phones

What is a phone echo test?

To narrow down on, what causes echoes? it is recommended to conduct a phone echo test. Several online firms like MCI, Infotelsytems, Testcall offer an echo test number to check whether your audio devices are functioning properly. You can check the speakers echoing issues through their dial-in services or online services.

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Difference between voice echoing and voice reverberation

Voice echoing is when the sound comes back into the microphone from the speaker. This happens often as the speaker and the mic of the phone are in close contact which causes a delay in hearing after you speak.

Voice reverberation occurs when the voice comes out of the speaker, bounces around the room, and then comes back into the mic. Hard surfaces in the room are the main cause of a reverb. Usually, it is more delayed than an echo. Sound passing from the speaker back to the mic is the fundamental similarity between an echo and a reverb.

How much the sound bounces around the room before it returns into the mic is the key difference between reverb and an echo. This means that they require a different way to fix the issue. Changing a hardware technology resolves the problem of an echo whereas the reverb requires a change to the room itself by adding soft surfaces to absorb the sound. 

Therefore, it is vital to identify the difference between both! These are effective steps by which a voice echoing in video calls can be resolved. But one last thing to keep in mind is to take control over problem-solving.

But the bad reality is, you always can’t take control of what’s happening on the other end. If there is any voice echoing during a video call, it is always better for you to inform your boss about the issue you are facing. Or else it is a waste of time for you as well as your boss. 

Few software helpline centers and website briefly explains about how to deal with echoing problems which arise in the specific software.

For example, searching ‘Skype echo tests’ or ‘skype echo cancellation’ and ‘google hangouts echo tests’ or ‘google hangouts echo cancellation’ results with the particular software’s website address which suggests steps to eliminate voice echoing.

Tip: Following the above steps eliminates the voice echoing. But if any technical problem arises from particular software, the below-mentioned step is a hack everyone should know.

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How to fix echo on mic? 

Here are some tips that can be followed by everyone that joins a video conferencing call to have a disturbance-free meeting.

1. Use headphones

There is a good chance to eliminate voice echoing by using headphones. Be it a group call or a one-to-one conferencing call, using headphones is the easiest way to avoid voice echoing. As the speaker is in your ears, the chance of a headphone’s mic to pick up the voice from the speaker is difficult.

This is something common for a group call or even if it is a one-to-one conferencing call. If you are in a video conferencing call with an individual, ask the other friend/colleague to use the headphones the moment you hear an echo.

The same applies to a group meeting as well. As the other participants are located in distinct locations using different devices, voice echoing is common in these scenarios. Asking the participants to use a headphone helps to eliminate the voice echoing.

2. Ask the other participants to mute themselves

The real problem of voice echoing starts when the call is between multiple individuals located in distinct locations. An individual using a laptop in a distinct location. A small team joining the meeting from a conference room.

Like this, there are quite a few probabilities and possibilities an individual or a group of people could take part in a video conferencing meeting. So it becomes a bit complex to figure out the problem. Ah! For these complex situations, ask everyone who isn’t hearing the echo to mute themselves.

It is a better way to begin to address this problem. Next is to ask people one by one to unmute themselves. The echo will likely come back. As everyone is unmuting themselves one by one, you will figure who is causing this problem.

If the echo is caused by an individual who’s using a laptop, asking the person to use a headphone will work here. But if it is a conference room, there could be a problem with the microphone or the speaker settings. Using two devices at the time often increases the probability of echoing.

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How to fix cell phone echo problem?

In this section, we will discuss, How to fix cell phone echo problem? Here are the steps and solutions to stop voice echoing in a cell phone,

1. Switch on/off the speaker to stop echoing lines – While receiving phone calls, you can turn on the speaker and then turn it off to check whether the problem is resolved.
2. Check headphones to prevent weird noise while talking on cell phone – Disconnect Headsets from cell phones to check whether they are the source of the problem. You can buy headphones with good noise cancellation.
3. Restart to stop echo on cell phone – Turn the power off of the cell phone and restart it. Rebooting may help to resolve any software bugs and reduce the echoing problem.
4. OS recovery as a solution for why does my cell phone echo? Android or iOS have their system repair tool which can be leveraged for fixing the echoing problem.

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How to fix Samsung Galaxy S7 echo problem?

Wondering, how to stop mic echo? Here are the steps to follow for resolving the Samsung Galaxy S7 echo problem or voice echoing issues.

1. Check the Internet or wi-fi connectivity – A faulty internet or wi-fi connectivity can be a good reason for Samsung echo problem. Check with your service provider for any such issues.
2. Restart the Phone – Switch off the phone and then power on to check if the echo problem is resolved. You can apply the same technique to cater Samsung Galaxy S5 echo problem or Samsung Galaxy S6 echo problem.
3. Room echo cancellation – Ensure the room from where you answer or receive phone calls through your Samsung phone is noise-free. Heavy drapes or curtains, paintings, wall decors, furniture, fabric blinds, carpets or rugs, bookshelves, and cushions are some of the best ways to reduce echoing; a good solution for the answer to How to fix echo on mic in a Samsung phone?

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How to fix Zoom echo issue?

In this sub-section, we will try to decipher, how to stop echo on mic during Zoom meetings? The three probable methods of eliminating zoom echo are stated below,

1. Check the audio of telephone and computer/laptop to prevent echo on zoom – Both the audio of telephone and computer or laptop must never be simultaneously on. Participants must use anyone for their audio facilities during the Zoom meetings or calls.
2. External speakers may lead to headphones echoing – Participants sometimes use external speakers connected to their computers or phones. Avoid placing both close to each other to prevent echoing.
3. Avoid Multiple computers/laptops with active audio for zoom echo cancellation – Participants may be huddled up in a single room with their laptops or computers each with their audio on. Avoid such situations by attending through a single telephone or a single device. You can project the screen through one computer system to avoid such voice echoing issues.

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How to fix iPhone echo?

For fixing iPhone echo or voice echoing, follow the simple steps mentioned below,

1. Check your connection for iPhone echoing – iPhone echoing may occur due to a weak network connection. Move to an area where the signal is better or try to speak to your service provider for poor connection.
2. Restart iPhone to prevent the voice echo effect – Use the power off slider to switch off the iPhone. Restart again to check whether the voice echo effect is gone.
3. Carrier Settings Update as a remedy for echo on iPhone – Apple uses carrier settings to upgrade the software for better connectivity. Check if there are any updates available. If yes then initiate the process to check if the echo on iPhone can be prevented.
4. Sim Card ejection and re-insertion – Another step to check the echo phone is to eject the sim card using the pin provided in the iPhone box. Re-insert the sim card and check for the iPhone echo.

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How to fix Skype echo?

Skype echo is a very common problem for Skype users. Here are some of the tips to prevent Skype voice echoing or Skype feedback echo.

1. Download the latest version with the skype echo cancel feature – Check whether you have the latest version with the Skype echo cancel feature. Else download it to detect and reduce voice echo.
2. Reduce the volume of the microphone to prevent skype feedback noise – Try reducing the volume of the microphone being used for the Skype calls. Either reduce it to 50% or turn off the boost option to prevent Skype feedback noise.
3. Avoid using speakers to tackle Skype echo problems – If the above two options do not work to control Skype echo problems, try avoiding using speakers. Many times the Skype echo is eliminated by using headphones.
4. Inappropriate Hardware resulting in echo on Skype – Faulty hardware or inappropriate hardware configurations may result in echo on Skype. You need to check with customer care for a faster resolution.

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How to fix Google Hangouts echo?

If you are facing Google Hangouts echo problems, check out these steps for resolving the voice echoing issues.

1. Check the hardware for Google hangout echo – Any hardware connected via USB must be checked for a need for software installation. The camera, microphone, and speakers must be turned on as needed.
2. Verify the settings to resolve Google voice echo – Test the microphone and speaker by clicking on the settings option in the Google hangout video call window. Ensure the settings have the correct devices selected to resolve Google voice echo.
3. Rejoin the call for controlling Google Hangouts feedback – Disconnect and rejoin the video call to check out whether you can get away with Google Hangouts feedback. You may even restart your computer.
4. Send feedback to Google Hangouts – If the above steps do not help to resolve the Google hangout echo, it is advisable to send comments, feedback, and issues to Google.

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How to fix Webex echo?

A Webex echo majorly occurs due to issues at any one of the participants’ end. Let us now discuss how to resolve Webex voice echoing problems; an answer to your question on, why is my audio echoing in Webex?

1. Actions to be taken by the host to check microphone echoing in Webex – Mute all lines in the Webex conference call. Start unmuting one by one to check is there an echo in here. Once identified, ask the speaker to manually mute devices or keep the person muted through the conference.
2. Disconnect and Rejoin – Disconnect the audio conference and rejoin using headphones and not connect through speakers. Utilize the Call Me or I Will Call In options.

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How to fix Android echo issues?

Android echo issues or voice echoing can be resolved by following the mentioned steps; an answer to, Why do phones echo in Android devices? Check the network connectivity for cell phone echo problem.

Check the internet or wi-fi connectivity of your cellphone service provider. Contact the service provider to resolve any network issues.

1. Restart the Device to fix the mobile echo – Switch off the mobile device and then power on to check if the mobile echo is fixed. Maintain a time interval between the switch off and on functions.
2. Turn down the speaker or microphone volume – For eliminating voices phone volume can be turned down and re-checked. Essentially you would need to reduce the volume of the speaker or the microphone.
3. Verify echo cancellation feature – After following the above steps, if you are still hearing other voices on cell phone, it is recommended to check if your Android OS has the echo cancellation feature. Else connect with the customer care reporting Android echo issues.

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How to fix Discord echo?

Wondering, how to fix Discord echo? Here are some of the tips for resolving Discord voice echoing problems,

1. Noise suppression for Discord echo problem – The first step to check for fixing the Discord echo problem is to enable the Noise Suppression option. It is present in the Discord app at the bottom left side within the Wave icon on the Voice Connected text.
2. Enable Echo cancellation – As a next option to resolve Discord echo, scroll more by following the steps mentioned in the first option. Enable the Echo cancellation option in the app.
3. Improper audio settings – If you are still not able to resolve Discord echo problems and wondering, how to get rid of mic echo? Check the audio settings in the computer, laptop, or cell phone.

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How to fix echo in Messenger?

To fix echo in messenger or voice echoing, you can follow the below-mentioned steps.

1. Adjust the volume – Be it iPhone or Android phone, check the volume settings first. If it resolves your question on, why my phone echoes when I talk? then you are good; else follow the next steps,
2. Restart the phone or the device – Restart the phone or the device where the messenger is installed to fix the echo in messenger.
3. Clear Cache and Data – Android users can try to clear cache and data on the Facebook messenger to check whether the echo in messenger is fixed.
4. Uninstall and Reinstall – If there are still voice echo calls Facebook messenger can be uninstalled and reinstalled again to check if the problem is resolved.

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How to fix GoToMeeting echo?

GoToMeeting echo can be resolved by following the key steps as illustrated below.

1. Echo cancellation – While talking echo in GoToMeeting or voice echoing can be controlled by selecting the Echo Cancelling Speakerphone option under the Computer Audio settings.
2. Lower the volume of the echoing microphone – Check the Audio Pane of the meeting window to check which participants are speaking. Mute them as ask them to lower the volume of the speaker or microphone. Unmute them when required.
3. Avoid attending GoToMeeting together in a closed room – Ensure several participants with audio on, are not present in a closed room. It will be difficult to prevent echoing sound. If you cannot avoid it, ensure they use headphones and keep themselves muted when not speaking.

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How to fix a normal Bluetooth echo problem?

Isn’t it annoying to hear cell phone echo tapping in your Bluetooth? Well, here are some tips to resolve the Bluetooth echo problem.

1. Restart connected devices for microphone echo cancellation – Restart all the connected devices to the Bluetooth. This is the first step to check for the resolution of the Bluetooth echo problem.
2. Unpair and pair for preventing phone echo – Remove the pairing between Bluetooth and the other devices. Pair again to check whether the Bluetooth echo problem is solved.
3. Check the volume settings – Check the volume and sound settings of the Bluetooth device or the Bluetooth software installed in the mobile devices to prevent echo phone call.

Adding a bunch of frequently asked questions below,

What causes an echo?

Voice echoes when sound from the speaker gets back into the microphone. 

What is an echo video call?

Echo video call is the colloquial way to say a ‘voice echoing in video calls’. 

What is voice reverberation?

Voice reverberation occurs when the voice comes out of the speaker, bounces around the room and then comes back into the mic. Hard surfaces are the main cause for reverb and it is more delayed than an echo.

What are the three things one needs to keep in mind while dealing with a voice echoing during a meeting?

One should have spontaneous answers to 3 questions. They are ‘how to fix echoing?’, ‘how to fix echo on the mic?’ and ‘how to fix echo in headphones’. One should be able to communicate this to his fellow colleague/participant to rectify the voice echoing error.  

How to fix the echo?

A voice echo is something not caused by your side. The other participant is responsible to fix the echo. However, you need to inform the other participant(s) about such an issue and ask them to use a headphone. Headphones help in eliminating a voice echo effectively. 

How to fix echo on the mic?

To fix the echo on the mic, it is necessary to ensure that the mic and the headphones are not kept in close contact. 

How to fix echo in headphones?

To fix echo in headphones, it is the same as how you addressed the mic issue. The chances for a mic to pick up the voice from the speaker would become difficult if they are not kept together.

What is a culture index survey and how can it be put in use in your organization? Read on!

Culture Index Survey

Many think the company culture is limited to play station in the lounge, casual Fridays, pool party, etc., but it is much more. Company culture enables companies to understand each staff member’s unique needs. It finds ways to motivate them and leverage their strengths and aims to achieve peak performance.

To predict your employee’s performance and enable them to make them flourish at work. Find out how your employees feel about the organization. Running a culture index will let you know how to help your employees.

According to a survey carried out by Deloitte, 94% of executives and 88% of employees concur that workplace culture is vital. You need to find out the culture index to measure how your employees feel about your firm.

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What is the culture index?

We define culture index as a representation of how your employees feel about working for your company. This encompasses their feeling, opinions, and attitude about different aspects of their job and job responsibilities.

You can hire employees for different management levels in your organization. One of the core job responsibilities of managers is to strategize to manage teams and maintain a workplace atmosphere. Part of their responsibility is to ensure smooth functioning at the workplace.

But how can we measure sentiment? A culture index survey helps you analyze the sentiment at the workplace whether good, bad, or indifferent. The indexes help the management realize what is working for the company and what isn’t.

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Define culture index survey questions

Culture index survey questions are feedback tools that measure various factors that influence the workforce’s perception of the organization. If used effectively culture index survey, a survey can transform how your company functions as the core focus are an employee and how they feel about your firm. The management uses the data provided by the survey to make an informed decision.

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Benefits of culture index survey

According to a survey conducted by Columbia University, the turnover rate for organizations with higher satisfaction levels is lower. Another survey conducted by the University of Warwick showed that happier employees contributed 12% than an average employee.

Both these surveys underlined the need to have a positive and strong workplace culture. Use the culture index survey results to improve workplace conditions. The top seven benefits of culture index survey are,

1. Better employee retention

Organizations with a good culture have a higher retention rate. Workplaces where employees are happy to have an enthusiastic atmosphere. Employees are more likely to go above and beyond and ensure the organization achieves its goals. The culture index survey will help you analyze the level of happiness in your organization.

2. Client retention

Happy employees will result in happier clients. Happy customers keep returning to your firm. Customer retention is an integral part of business growth. Acquiring a new customer is expensive requires time, resources, and money. Survey a cultural index can help you retain more clients.

3. Strategic planning

Strategic planning is a vital component for the success of your firm. Careful planning is an important component of error-free planning. You can implement plans only if employees are in sync with the plan. Use a culture index survey to gauge your employee’s reactions before implementation.

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4. Conflict resolution

If there is a conflict in the organization, you need to resolve it. It could be between employees or between employees and the customer. Conflict resolution helps to improve the overall environment. When conflict resolution becomes an integral part of your firm, your employees are happier and tend to have more faith in management.

5. Improve your HR processes

A culture index survey helps employers know how their staff feels. You can identify gaps in your processes and fill them. You can use the information to improve processes, from pre-boarding to off-boarding. The human resource department is involved in onboarding, performance appraisal, training, etc. A cultural index helps you spot these gaps and improving your procedure.

6. Improve your hiring

A culture index survey helps identify the best-suited role for an employee. The cultural index survey helps to identify the right person for the right role. It will help to reduce attrition and improve productivity.

7. Boost employee engagement and productivity

Employee engagement goes beyond having casual Fridays. Try to be open while listening to your staff’s ideas and opinions. You can use the culture index survey to understand what your employees think. It will have a positive impact on the work atmosphere, staff engagement, and workforce productivity.

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How to conduct a culture index test?

Companies that conduct regular cultural index surveys enjoy higher employee engagement, workforce productivity, staff retention, and employee morale. Before you begin the survey program it is a good idea to design the program. This will provide the blueprints. You can follow the steps to conducting culture index survey,

1. Deploy surveys – You need to define the focus of the culture index survey. The focus area will help you frame the questionnaire. After you have the questionnaire ready, you can send it to the relevant department. You can use the latest online tools to select the type or number of employees you want to involve in your survey.
2. Gather response – Conducting a survey is just the preliminary step. Once done you will need to study a lot of data. You will need to analyze the information to examine your current processes, revamp them, and launch new processes.
3. Data analysis – Online survey tools provide a detailed analysis of your survey and the data you have collected from it. The tools help you analyze trends over time and help you learn what has worked and what has not. You can calculate the employee Net Promoter Score to know more about your employee loyalty and if they will recommend your company to their family. You can use the analysis the assign role-based access to the managers that you have shortlisted.
4. Develop an action plan – You should use the results of the culture index test to identify and close the gaps in your processes. Use the results to actively improve your systems.

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What are culture index personality types?

The culture index survey is not about personality types but is about identifying patterns based on traits. Culture index key can be explained as,

1. Red “A” Dot – Autonomy
2. Yellow “B” Dot – Social Ability
3. Blue “C” Dot – Pace
4. Green “D” Dot – Conformity

The culture index personality types are,

1. Visionary Pattern

Visionary patterns are involved in high A (autonomy dot) and are low on C (Pace) and D (Conformity). People with visionary patterns are “me” focused, have strong opinions, and are capable of looking at the big picture.

People with a visionary pattern are not considered to be detailed, and task-oriented, or rule followers. These named visionary patterns are,

1. The daredevil
2. The enterpriser
3. The philosopher
4. The trailblazer
5. The Architect

2. Research Pattern

People in research patterns have high D (conformity) and low B (social ability). People in this category tend to detailed oriented and be introverted. The named research patterns are:-

1. The Technical expert
2. The Scholar
3. The Specialist
4. The Craftsman

3. Social Pattern

People in social patterns tend to high B (social ability) and low D (conformity). This means people are extroverted, they tend to deal with their feelings and make their own rules. The named social patterns are,

1. The Persuaders
2. The Rainmakers
3. The Debater
4. The Socializer

4. Organizational Pattern

People in the organizational pattern have high D (conformity dots) and low A (autonomy dot). This signifies people are naturally unselfish and corporative while focusing on details and completing the task at hand. The named organizational patterns are:-

1. The Administrator
2. The Coordinator
3. The Facilitator
4. The Traditionalist

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7 culture index survey traits explained

The culture index test measures the seven culture index survey traits that give you a deep understanding of your employees and how to motivate them. The survey results help you determine what drives a person, who they are, and how they work and make decisions at work.

This information allows the human resource department to find the best fit for a position within your company. The culture index survey traits define four major criteria,

1. Motivation – What drives a person?
2. Thinking – how does a person gather information and proceed to the decision-making process.
3. Behave – How does a person do their job? Some jobs require a person to work in a team while others require a person to work alone.
4. Interactions – How does a person interact with others? Some jobs require a proactive approach and some require a differential approach.

The seven culture index survey traits explained are,

1. Autonomy measures the ability to make independent decisions. It also measures the ability of an individual to be proactive.
2. Social Ability detects how a person interacts with others and how comfortable they are in a social setting.
3. Pace measures the speed at which a person takes life. A person may be relaxed, patient, laid back, or with high energy and urgency.
4. Conformity measures the degree to which an individual complies with social rules and regulations. It also measures their attention to detail.
5. The energy Unit determines the energy levels or stamina possessed by a person.
6. Logic indicates the level of rational thought and argument versus those that are influenced by emotion and whim.
7. Ingenuity determines the level of originality, cleverness, and imagination. It measures the ability to think outside the box.

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Who is a culture index rainmaker?

A culture index rainmaker is someone in your firm who is said to have Midas touch. They can turn things into gold. Rainmakers know how to generate and close business. In some organizations, they can generate 80% of the business. But rainmakers can limit growth. There is an unhealthy dependency on them and their ability to perform.

Rainmaker culture works, especially in medium-sized firms. But usually don’t groom others and don’t make good teachers. They can be difficult to work with. They can hold the company hostage. One of the biggest problems in the rainmaker culture model is that it is not scalable.

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How to make use of cultural index survey results?

The management can use the cultural index survey results to obtain data on how the company is doing. With several surveys being run online, it has become easy to distribute the survey and collate and analyze the results. Try to ensure the surveys are anonymous for maximum impact.

The employee feedback survey helps you find better ways you can support your employees and improve the workplace culture of your organization. Employee feedback survey can help identify areas where the employee needs help, what steps you can take to improve working conditions. The survey can provide concrete suggestions the management can work on.

Another popular cultural index survey is the Job satisfaction survey, this is a more in-depth culture index survey it helps find out how meaningful, challenging, or stressful your employees find their job. You can gauge how satisfied your employees are with their salary, benefits, colleagues, etc. These surveys can help you make a course correction in your management style.

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Cultural index survey sample questions

The culture index survey helps to determine if the employees are confident in the company’s leadership. It is recommended you carry out evaluations at least bi-annually to ensure you don’t miss anything. There are several platforms online and software available that help you measure culture index surveys. Here are some cultural index survey sample you may ask,

1. Engagement questions to determine culture index key

These questions help to determine the level of engagement in your organization. The culture index key can help you determine employee engagement levels in your firm. Some of the questions typically asked during employee engagement are,

1. Are you proud to work for your organization?
2. Would you recommend your organization to your family?
3. Does your manager keep you informed about what is happening?
4. Does the company has a vision that motivates me?
5. I have access to information and tools to do my job well?

2. Likert scale question is a popular cultural survey

The Likert scale questions are a popular cultural survey based on open-ended questions, where employees are asked to rate their satisfaction on scales of 1 to 5. 1- Strongly disagree 3- being neutral, and 5 – strongly agree. Questions that are typically asked in Likert culture index survey are,

1. You are offered an opportunity to grow
2. You get the opportunity to learn new things
3. You have flexible working hours.

3. The Culture Index types to discover traits

The culture index types help you find the right fit for every role. Some of the questions that may require a yes or no response for discovering traits are,

1. Do frequently worry about something going wrong?
2. Do you feel overwhelmed or stressed?
3. When someone tries to persuade you to do something, di find it hard to say no?

4. Different tools used for cultural index survey

You can use different software tools or online platforms. These feedback tools are user-friendly, robust, and offer in-depth analysis. Some of the sample questions typically asked in cultural index survey are,

1. Do you have a relationship with your supervisors?
2. Do you have a relationship with your subordinates?
3. Do you have a balanced work and personal life?
4. Have you been provided tools and training to perform responsibilities?

5. Culture index reviews can indicate employee satisfaction

If you want to know if your employees are satisfied you can conduct culture index reviews. According to Gallup, several employees hate their job and are unhappy. Here are some questions you can ask your employees to determine satisfaction levels,

1. Do you enjoy your company’s culture?
2. Do you feel connected with coworkers?
3. How open are we to change as an organization?
4. Does your manager value your feedback?

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How to use unremot for culture index survey

Remote working has caused us to relook many HR practices. The management has found it difficult to work on corporate culture. unremot virtual water cooler is a dedicated virtual room where employees can interact with one another. The virtual water cooler has become vital to the culture of the company.

Virtual water coolers can be used for team bonding, team engagement, and provides the forum to spark new ideas. It can allow employees to learn more about each other in an informal setting. You can use the virtual rooms to conduct a culture index survey.

Here is a list of the top 50 problem solving activities, games & puzzles best suited for remote teams. Read on!

What are problem solving activities?

The success of a company or organization depends heavily on the managers’ ability to help workers develop their problem solving skills. Problem solving activities that address areas such as teamwork and cooperation, adaptability or reinforcement of decision-making strategies help.

All processes of problem solving begin with the identification of the problem. The team will then evaluate the possible course of action and select the best way to tackle it. This needs a profound understanding of your team and its core strengths.

Not only among corporates, but problem solving activities find their use in educational settings as well. Students who are good at solving problems will become much more successful than those who are not. Remote work and education are on the rise.

Enabling smooth interpersonal communication to solve problems can become a task in these situations. However, engaging all the people concerned in problem solving activities before shifting to the remote space can ease the process.

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Key skills evaluated in problem solving activities

Problem solving skills refer to the necessary thinking skills that an individual or group uses when met with a challenge. Many issues require the use of several skills; others are easy and may require only one or two skills. These are some skills that help to solve problems,

1. Communication skills
2. Decision-making skills
3. Creativity
4. Analytical thinking
5. Negotiation skills
6. Initiative
7. Logical reasoning
8. Persistence
9. Lateral thinking

Problem solving skill examples

Several problems occur at the workplace. Problem solving skills can be technical problems that occur on websites or apps or addressing client concerns. Problems could be simple or complex. Business managers spend time and resources to solve problems.

They encourage their team to improve their analytical and logical abilities. Common issues in companies can be exploding data or changing technology, or financial management.

Did you know? Emotional intelligence plays a crucial role in problem solving!

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Problem solving scenarios

Many problem solving scenarios occur at work. The basis to solve any problem is to evaluate and arrive at a solution. Analytical skill or problem solving ability is a skill many employers evaluate while hiring candidates.

Strong problem solving skills can be an asset to any organization. Organizations organize problem and solution activities to improve the problem solving abilities in the workplace.

1. Decision making games

Businesses are looking for new and innovative ways to stimulate their staff. Decision making games help employees to learn new skills and work effectively as a team. Decision making activities help to improve the creative problem solving and decision-making skills of the team. Here are some best Decision-making games,

1. Dumb Idea first – This game gives a hypothetical problem that could occur in your company. Ask each manager to think of the dumbest solution to the problem. After compiling the list of the ideas, the team reviews them.

You have a brainstorming session to make the “dumb ideas” feasible. This problem solving exercise underlines the importance of out-of-box thinking.

Benefits: Decision-making skill

Time duration: 10 to 15 minutes

Team size: 2 to more team managers

Material: Paper and pencil

2. Egg Drop Idea – The objective of the game is to build a container to protect the egg when dropped from a specified height using the material provided. Each team nominates a presenter who explains why the egg will survive the fall.

Once they have presented the idea, the team drops the egg to check if the idea has worked. Egg drop pyramid activities like the marshmallow challenge help teams to think on their feet.

Benefit: Decision-making skill and is a top problem solving skill example

Time duration: 15 – 30 minutes

Team size: 6 or more

Material: A cartoon of eggs, aprons to protect clothes, material for packing (cardboard, tape, elastics, plastic straws, etc.), material to clean up.

Instructions:

1. Every team gets an egg and should choose from the building materials. 
2. Grant everyone 20-30 minutes to build an egg carrier and guard against breaking. 
3. Remove each egg carrier from a ledge (that is, over a balcony) to see which carrier prevents it from cracking. 
4. If several eggs survive, continue to heighten until only one egg remains.

3. Dog, Rice, and Chicken – The dog, rice, and chicken game can be fun decision-making activities for adults. In this game, one team member plays the farmer, and the other team members are villagers who advise him. The farmer has to take three items chicken, dog, and rice across the river by boat.

There are the following constraints:- only one item can be carried on the boat. He cannot leave the chicken and dog alone because the dog will eat the chicken. He cannot leave the chicken alone with the rice because the chicken will eat the rice grains.

Benefit: creative problem solving examples that are applicable at work.

Time duration: 10-15 minutes.

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2. Teambuilding puzzle

Team building exercises are fun and creative ways to get your team to work together and improve problem solving skills.

1. Lost at Sea – In this game, you and your friends have chattered a yacht to sail across the Atlantic Ocean. Since you do not have any navigation experience, you hire a captain and a two-person crew. Unfortunately, the crew and captain die when a fire breaks out on the yacht.

The yacht is severally damaged and is sinking. You and your friends have managed to save 15 items and a lifeboat. Your task is to rank the 15 items while you are waiting to be rescued. The activity lost at sea team building underlines the importance of problem solving skills in the workplace.

Benefits: Team building exercise and interaction

Time duration: 30 to 40 minutes

Team size: 4 to 6

Material: Lost in sea ranking for interaction chart for each member

2. Marshmallow Spaghetti Tower – The marshmallow team-building activities have the goal of building the tallest tower as quickly as possible. To make the task more challenging the marshmallow is placed at the top of the tower. This is a fun puzzle activity for team building.

Benefit: Teambuilding puzzle

Time duration: 30 minutes

Team size: 4 to 6

Material required: 20 sticks on raw uncooked spaghetti, a marshmallow, masking thread, and yarn of thread.

3. Go for Gold – This is an example of a marshmallow challenge similar to activities. The objective of this exercise is to create a structure using pipes, rubber tubing, and cardboard to carry a marble from point A to point B using gravity.

Benefit: team building problem solving scenario examples

Team size: Minimum 6 persons

Material required: Each member has different material

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3. Work Problem Solving

Work problem solving activities help to use the skills you used in problem solving activities in your workplace.

1. Create your own – this game aims to create a brand new problem solving activity for the organization. The team can brainstorm for 1 hour. After one hour each team has to give a presentation about their activity outlining the key benefits.

Benefit: Understanding the problem solving process. Build creativity, improve negotiation, and Decision-making skills

Instructions:

1. When the participants arrive, you declare that they will create an original problem solving activity on their own, rather than spending an hour on an existing problem solving team-building exercise. 
2. Divide members into teams and encourage them to develop a new problem solving team-building exercise that will fit well with the organization. The activity should not be one they have engaged in or heard of before.
3. Every team has to show their new activity to everyone else after an hour and outline the main benefits.

2. Shrinking Vessel – make a shape on the floor using a rope where all the team members can fit. Reduce the size every 10 -15 minutes. The real challenge for the team is figuring out how to work together and keep everyone together.

Benefits: Adaptability and cognitive diversity

Material: Rope and large room

Instructions:

1. Place on the floor a big circle of rope. Position your whole team inside the circle. 
2. Lessen the circle size steadily. When it gets smaller, advise the team to keep the entire team inside the circle. Nobody must move out of the loop. See how small you can make the area until it cannot remain inside.

3. Legoman – the team is divided into groups of two or more people. Select an impartial individual who will make a structure in 10 minutes. Each team will compete to recreate it in fifteen minutes. Only one person is allowed to see the structure. They need to communicate vital parameters like color, shape, and size.

Benefits: Communication

Tools: Lego

4. What Would X Do – This problem solving activity stimulates teams to think of new ideas.

• Benefits: Instant problem solving
• Time Duration: 10-15 minutes
• Materials Required: N/A

Instructions:

1. Let every team pretend to be someone famous. 
2. Every team needs to address the issue as if they were a famous person. Which are the choices they would consider? How will they do this? 
3. It helps all to consider options they may not have initially thought of.

Tip: Before you decide, a problem is worth solving, weigh the risks of solving it versus not solving it. 

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4. Team building riddles

Team building riddles are a great way to show the team group problem solving is usually more effective.

1. Barter puzzle – the team is broken into groups. Give each team a different jigsaw puzzle to solve. The groups have to complete the puzzle at the same time. The twist in the game is that some pieces of their puzzle belong to other puzzles.

The goal is to complete the puzzle before the other teams. Each group has to come with their method to convince other teams to handover the pieces they need, either by bartering pieces or donating time to the other teams. This puzzle piece team-building activity helps teams to collaborate.

Benefit: Team building and negotiating.

Material: Jigsaw puzzle for each team

Time: 30 minutes

2. Scavenger Hunt – in this game, each team has a list of the article to locate and bring back. The goal of the game is to finish the assigned list first. In the scavenger hunt, the team has a time limit to make the game more challenging. You have the flexibility of having the hunt outside or within the premises. The team-building puzzle game helps the team to look for creative solutions.

3. Escape – the goal is to solve clues and find the key to unlock the door in a limited time. Hide the key and a list of clues around the room. The team has 30 to 60 minutes to figure out the clues and unlock the door.

Benefit: Team building exercise

Material: Rope, key, lockable room, 5 to 10 puzzles

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5. Work together problems

Work together on problems helps to underline the need to collaborate while solving issues at work. Group challenge activities help the team work well together.

1. Bonding belt – each group is divided into 5 to 6 participants, who are bound together with rope or tape so that their movements are limited. The team has to reach from point A to point B, and the time is recorded. The teams collaborate to beat their previous score.

Benefits: Helps the team to collaborate and skills for problem solving scenario/

Time: 20 to 30 minutes

Material: Cling film, belt, or rope

2. Scramble puzzle – the team members with blindfolds sit in a circle with the puzzle. The teammate without the blindfold sits outside the circle, with their back to the group. The blindfolded group tries to assemble the pieces of the puzzle. The outsider who has the same puzzle gives the team instructions to solve it.

Benefits: trust, leadership, and communication

Material: Preschool-level puzzles and blindfolds.

3. Flip it over – this is a classic work-together problem. In this game, 6 to 8 participants stand together on a blanket/towel/tarp. The challenge is to flip over the blanket or reverse it. The rule is that none of the participants can leave the blanket.

Benefit: Work together exercise

Duration: 30 minutes

Material: Blanket

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6. Team building survival games

Team building survival games helps to fine-tune problem solving scenarios that may occur at work. The activities encourage creative problem solving and decision making.

1. Stranded – Stranded helps in building effective communication. In this setting, the team is stranded in an office. The rooms will be locked, and doors and windows cannot be broken down. The team is asked to make a list of 10 items that they need to survive.

They need to rank items in the order of their importance. The team has to agree on the items and the order. Stranded is one of several popular survival team-building exercises.

Benefit: Team building and Decision-making exercises

Duration: 30 minutes

Material: Paper and pencil

Instructions:

1. Your team is stuck inside the building. Doors are closed, so there is no option to kick down the doors or smash the windows.
2. Grant the team 30 minutes to determine what ten things they need to thrive in the office and list them in order of importance.
3. The goal of the game is to get everyone to agree in 30 minutes about the ten things and their ranking.

2. Minefield – you randomly place items around the room or hallway and there is no clear path from one end of the room to another. The team is divided into pairs. One team member is blindfolded, and the other team member is the guide.

The guide navigates the blindfolded person across the minefield. The two partners cannot touch. This survival team-building activity underlines the need for clear communication.

Benefits: Communication and collaborative problem solving

Duration: 10-15 minutes

Material: Blindfold, empty room or hallway, and collection of random items.

3. Frostbite – in this survival scenario team-building exercise the team is trapped in Siberia. Each team has to elect a team captain. The team has to build a storm shelter with the material provided.

The twist in the game is the team captains cannot help physically since they have frostbite. Other team members are suffering snow blindness and are blindfolded. The electric fan will be turned on in 30 minutes to see if the shelter built will survive the storm.

Benefit: Leadership, skills action plan, and team building survival games

Duration: 30 minutes

Team size: 4 to 5 members

Material: An electric fan, blindfold, simple building materials like cardboard paper, rubber bands, toothpicks, masking tape, straws, sticky notes, etc.

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7. Group decision making games

Group decision making games help encourage creative problem solving and decision making at work. Here is a bunch of group decision making games

1. Reverse Pyramid – the team members stand in a pyramid shape. The next step is to flip the base and apex of the pyramid. The limiting factor in only three persons can move.

Benefits: Group Decision-making and collaboration

2. Tower of Hanoi – in this game, there are three towers/posts/rods with 5 or more discs arranged conical shape with the smallest shape at the top. The objective of the game is to move the entire stack to another location retaining the shape. Some conditions of the games are only one disc can be moved at a time. Only the top disc can be moved. Another rule of the game is larger disc cannot be put on a smaller disc.

Benefits: This team-building exercise helps problem solving within the participants.

3. Human Knot – the team stands in a circle every person holds hands with a person not standing next to them. When everyone is cross-connected, the aim is to untangle the structure without letting go of anybody’s hand.

Benefit: group problem solving

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8. Funny problem solving games

We need to solve problems for personal and professional lives. Funny problem solving exercises are a light way. Funny problem solving can help reduce stress levels.

1. Pencil drop – in the pencil drop challenge, one end of the pencil is tied to a pencil and the other is tied around the waist of a team member. The other team member puts the pencil into the bottle placed below. The participants are not allowed to use their hands.

Benefit: Team bonding

Team size: 2 members each

Material: Some pencil and bottle

2. Blind drawing – this game requires two players to sit back to back. One participant describes an image in front of them without giving stating anything obvious. The other participant needs to draw it using the description. The outcome can be fun.

3. Be the character – in this activity, you pretend to be an imaginary character while trying to solve a problem. This game gives a unique perspective on your solution and whether the solution is feasible for other members.

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9. Group problem solving activities for adults

Group problem solving activities are very efficient, especially for adults. These can be used in any setting to enhance problem solving skills. 

1. Human Knots

• Benefits: Communication skills, collaboration
• Time Duration: 10 – 15 minutes.
• Materials Required: N/A

This is one of the most straightforward group problem solving activities that can be done with any group. It facilitates communication and critical thinking in the face of a challenging and complex question. Various group members will possibly suggest a variety of solutions, and each will need to be reviewed and adopted by the organization as a whole.

Instructions:

1. Have the group stand in a small circle (make several circles when you are a larger group). Every person in the loop will hold the hands of 2 other people who are not directly next to them. That would make a messy crossed arms knot.
2. Ask the group to disentangle themselves without moving their hands at any point in time. They may be unable to disentangle completely to form a circle again. Still, they would have begun to work together to solve the problem by the end of the activity.

2. Frostbite 

• Benefits: Leadership, decision-making, trust, adaptability
• Time Duration: 30 minutes.
• Materials Required: An electric fan, blindfold, simple building materials like cardboard paper, rubber bands, toothpicks, masking tape, straws, sticky notes, etc.

Your group is trapped in the barren deserts of Siberia, and a sudden winter storm is approaching. You have to create a shelter with only the materials in hand that can survive the storm’s harsh winds. The leader of your expedition was afflicted with frostbite in both hands, sadly, and all the others experience severe snow blindness.

Instructions:

1. Divide the group into clusters of 4-5. Every group will have to elect a chief. 
2. Group leaders are not allowed to use their hands to support the group in any way, and group members should be blindfolded during the exercise. 
3. The groups have 30 minutes to build a small tent structure that can withstand the wind from the fan’s highest location. 

3. Dumbest Idea First

• Benefits: Critical thinking, creative problem solving, quick problem solving
• Time Duration: 15 – 20 minutes
• Materials Required: Pen or pencil, a piece of paper.

Dumbest Idea First is one of the most creative problem solving activities for groups. This can encourage your creativity by thinking out of the box and lead you to ideas that would typically sound too insane to work. You can broaden the possibilities by looking at these crazy solutions first, and find potential alternatives that might not be as obvious.

Instructions:

1. Present your team with a question. It could be a real-world dilemma facing the group, or it could be a created scenario. For example, your company attempts to beat a rival to win a high-paying customer contract, but the customer bends to your competitors. You have a short period before they make the final decision to change their mind.
2. With the given question, advise your group to come up with the dumbest ideas to tackle the issue. Anything can be written down. 
3. After each person has put forward a few ideas, go through the list, and analyze each plan to see which are the most feasible. List them from the highest level of feasibility to the lowest level.  

4. Wool Web 

• Benefits: Leadership, communication
• Time Duration: 30 minutes
• Materials Required: Some balls of yarn.

As hard as replicating the magnitude of the real-world problems is, that is no excuse not to try! Wool web creates a dilemma that appears complicated at first, but groups will learn to break down complicated challenges into solvable problems one move at a time.

This happens by using the right strategy and working together. Undoubtedly, this is one of the most stimulating problem solving activities for adults.

Instructions:

1. Split the group into similarly large teams. Every time, it receives a yarn ball. 
2. Tell each team to turn the yarn ball into a vast web. Give them around 5-10 minutes to do this. When done, rotate all the teams so that every team is on a yarn web they have not set up. 
3. Every group must choose one person to untangle the web. That individual would be blindfolded and be guided by the rest of the team on how to unwind the web using only verbal instructions. The first team to achieve it wins the game.

5. Tallest Tower 

• Benefits: Creative thinking, collaboration
• Time Duration: 30 minutes
• Materials Required: 1 bag of marshmallows, one packet of uncooked spaghetti.

Simple building projects can help group members create strategies to overcome box issues. Tallest Tower is another one of the most creative problem solving activities. Groups will compete with only two materials to make the tallest tower in a fixed period.

Instructions:

1. Divide the group into two, which have an equal number of players. Provide 20 – 30 uncooked spaghetti noodles and 3-4 marshmallows to every team. 
2. Groups must compete in the provided period to build the tallest tower using only the materials supplied. A marshmallow has to be set at the top of the tower.

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10. Problem solving activities for students

Below is a bunch of problem solving activities for students and kids,

1. Brainstorm Bonanza – Brainstorm Bonanza is one of the best problem solving activities for students. As a teacher, making your students create lists relevant to something you are teaching at the moment can be a fantastic way to help them expand their knowledge of a subject when learning to solve problems.

• Benefits: Problem solving
• Time Duration: 10-15 minutes
• Materials Required: Pen and paper

Instructions:

1. If you are discussing a real, current, or fictional occurrence that did not work out well, let your students imagine ways that the protagonist or participants might have produced a better, more favorable result.

2. They can brainstorm independently or in groups. 

2. Clue Me In – this is one of the most enjoyable problem solving games. It facilitates logical thinking and cognitive development.

• Benefits: Cognitive development, logical thinking
• Time Duration: 20 minutes
• Materials Required: A bag, clues, items as necessary

Instructions:

1. Select a collection of things relating to a specific occupation, social phenomenon, historical incident, object, etc.
2. Assemble individual objects (or pictures of things) commonly linked to the target response.
3. Place all of them in a bag (five-10 clues ought to be enough).
4. Then, have a student reach into the bag and take out clues one by one.
5. Select a minimum number of clues to draw before they make their first guess (two-three).
6. After that, the student should guess, pulling each clue until they think it is right.
7. See how quickly the student can solve the riddle.

3. Survivor Scenario – Create a hypothetical situation that allows students to think creatively to make it through. One example may be being stuck on an island, realizing that three days of help would not come.

The community has a small amount of food and water and has to establish shelter from the island’s objects. This would undoubtedly be one of the fascinating problem solving activities for students.

• Benefits: Logical thinking, collaboration
• Time Duration: 10-15 minutes
• Materials Required: N/A

Instructions:

1. Encourage working together as a group.
2. Listen to each student who has an idea about making it safe and secure across the three days.

4. Moral Dilemmas – Create several potential moral dilemmas that your students can face in life, write down, and place each object in a bowl or container. These things may include items like, “I’ve seen a good friend of mine shoplifting. What is it that I would do?” or “The cashier gave me an additional $1.50 in change after I purchased candy from the shop. What is it that I would do?”

• Benefits: Logical thinking
• Time Duration: 5 minutes per student
• Materials Required: Container, bits of paper with moral dilemmas written

Instructions:

1. Ask every student to draw an item from the bag one after the other and read it aloud. 
2. They must then tell the class the response on the spot as to how they would handle the situation.

5. Problem solving box – this is an activity that will help on both cognitive and emotional levels for students. 

• Benefits: Logical thinking, decision making
• Time Duration: 5 minutes per student
• Materials Required: Box, paper, pen

Instructions:

1. Have your students design and decorate a medium-sized box with a top slot. Name it as the “Problem Solving Box.”
2. Invite students to write down anonymously and apply any concerns or problems they may have at school or at home, which they do not appear to be able to work out on their own.
3. Let a student draw one of the things from the box once or twice a week, and read it aloud.
4. Finally, as a group, let the class work out the best way students can approach the problem and eventually solve it.

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11. Problem solving activities for kids

Below is a bunch of problem solving activities for kids,

1. Puzzle-solving – Solving puzzles is one of the best problem solving activities for kids out there. Essentially, every puzzle is a big collection of muddled-up items to figure out and bring back together again.

Kids must be introduced to puzzles with regularity. These are useful for improving skills in reasoning. The best kinds to choose from are wooden puzzles with a wooden frame. They last long, and the structure serves as the foundation to direct children during construction. 

• Benefits: Reasoning skills
• Time Duration: Varies
• Materials Required: Puzzles according to the age level

Instructions: 

1. Show the kids a demo of how a particular puzzle can be solved. 
2. Then, let them choose a puzzle of their liking from the available choices. 
3. Ask them to solve their chosen puzzles. 

2. Memory Games – Memory games will improve memory and attention to detail for your child. 

• Benefits: Attention to detail
• Time Duration: Varies
• Materials Required: Matching pairs of images

Instructions: 

1. Using matching pairs of images and turn them all face down, shuffled, on a table.
2. Take turns to pick any two cards, and face them on the table.
3. You hold the cards if you turn over a similar pair, and if the pair does not match, turn the cards over before it is your turn to try again. 
4. A teacher/parent must encourage the kids to concentrate on where the pictures are, and seek to find a matching pair on each turn.

3. Building games – Construction toys like building blocks, wooden blocks, or legos should be a staple in a kid’s home every day. Playing with them is one of the most fun problem solving activities for kids. Anything that your child builds is a challenge as it involves thinking about what to create and how to put together the parts to get a workable and usable design. 

• Benefits: Decision making
• Time Duration: Varies
• Materials Required: Construction toys.

Instructions: 

1. Let your child build a challenge openly and often, and ask him/her to build a particular structure, with conditions. For instance:

• Create two towers with a bridge that connects them.  
• Create a creature that stands alone and has three arms.

2. Observe how your child uses trial-and-error before finding a way to bring the idea into motion.

4. Tic-Tac-Toe – this is an excellent game for teaching decision-making skills. It encourages kids to think before they act and weigh the potential consequences. 

• Benefits: Decision making
• Time Duration: Varies
• Materials Required: Pencil, paper

Instructions:

1. Draw a simple tic-tac-toe table on paper or chalkboard.
2. Take turns to add a nought or a cross to the table to see who is the first to make a line of three.
3. Your kid will likely catch on in no time before placing their symbol and start thinking carefully.
4. Coloured counters or different items can be used to play this game as well.

5. Building a Maze – This activity is fun and fits for any age. It will also be a lot more enjoyable than doing a maze in an activity book, particularly for younger kids. 

• Benefits: Logical thinking
• Time Duration: Varies
• Materials Required: Chalk

Instructions: 

1. Draw a big maze with jumbo chalk on the paving. Make passages, including one or two, which end in an impasse. Teach your kid how to get out of it.  
2. Make the maze more complicated and add more dead-end passages as your child gets better at figuring out a path and finding the way out.

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What is a problem solving process?

When a team or person faces an issue or obstacle, it can be tempting to quickly track a potential solution and set up a fast fix. This could happen without understanding the complexity of the problem and pursuing a systematic approach to seeking a solution.

The attempts to address issues or obstacles may become unstructured and frustrating without a consistent method. End-to-end processes for problem solving offer a mechanism for a community to tackle any size or nature, and see results. Problem solving activities for adults, kids, and students can help make the problem solving process very useful.

Army problem solving process

There are 7 steps to problem solving army model,

1. Recognize and define the problem – The first step army problem solving process is defining the problem precisely and determining the root cause.
2. Gather facts and make assumptions – You need to gather all information you have at your disposal. Common resources for information may be documentation and policies. Assumptions are unsubstantiated facts. Use facts rather than assumptions when you need to analyze the scope of the problem.
3. Generate alternatives – One of the key steps in military problem solving is finding ways to solve the problem. Ideally, it best to have multiple approaches to solve the problem. Take input from peers and subordinates if possible.
4. Analyze possible solutions – Analyze each possible solution with advantages and disadvantages. You evaluate each solution according to screening and feasibility criteria. Reject the solution when it fails in the screening process.
5. Compare Alternatives – Another crucial step in the army problem solving model is to evaluate alternatives for cost and benefits. You need to consider your experience and immediate future. Tabulating each solution with the pros and cons will help clear the picture.
6. Make an executive your decision – Make a decision and prepare an action plan, and put it in motion.
7. Assess the result – You need to monitor the implementation of the plan and modify it if required. Establishing critical steps and milestones will help to ensure success.

Army problem solving games

1. Capture the flag – the game helps in team building and army problem solving. Two teams compete against one another to retrieve a flag or object from the opposing team camp base and get into their camp base. This game is flexible, and ground rules need to be set before the game starts.
2. Paintball – Paintball is a fun military problem solving activity. You can have many modifications and variations of the paintball game. The aim is to fire paint pellets at the opposing team. Laser tag is another variation of the game.
3. Firing blind – Firing blind is a game where each team has a large number of water balloons. At the other end of the field has to hit the target is protected by a tarp from direct firing. The team has to hit the target that is covered. One team member acts as the observer and directs the team to hit the target with the water balloons.

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Obstacles to problem solving

Problem solving can take time and patience, one of the best ways to solve any problem is pausing and evaluating the problem. Obstacles to problem solving are,

1. Misdiagnosis – Misdiagnosis is a common problem can occur due to preconceived idea, biases or judgments. Defining and having a concrete understanding of the problem is the first step in the problem solving activity. This can be difficult. If you are not careful, you may spend your time and resources solving the wrong problem and finding the wrong solution.
2. Communication bias – Communication barriers are caused when we are unable to explain the problem to the team, or presuming we know more than everyone else. Everyone on the team must be on the same page. You may need to acknowledge you have a limited understanding of the problem.
3. Solution bias – A common obstacle in problem solving is thinking there may be a universal solution or thinking the same solution can solve multiple problems. You need to evaluate a problem independently than try to force-fit a solution that worked previously.
4. Cognitive bias – One of the barriers to finding an effective solution is cognitive bias, or the tendency to jump to conclusions. To find solutions fast firms often end up with an irrelevant solution. This may cause more problems down the line.
5. Lack of empathy – Every problem is associated with human emotions or abilities. It is important to identify and recognize people affected by the problem or it will be difficult to find a solution that will solve help.

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Famous virtual problem solving software

Traditionally watercoolers chat is a great way to bring people together and help team members interact with one another. A virtual water cooler has a similar concept where people interact in a similar virtual setting or a dedicated virtual room. It allows remote teams to bond. Software that offers virtual water coolers services,

• unremot.com – provides users with a unique water cooler experience. The app provides unique solutions to remote teams.
• Zoom
• Microsoft Teams
• Informal Whatsapp group
• Donut over slack channels

Are you preparing to interview a medical coder for your team? If so, this page has the right resources – it’s a collection of over 50+ questions on aptitude, behavior, situations, and role. Read on!

Medical coder interview questions

Medical coders are responsible for translating physician reports into useful medical codes or the universal codes used by insurance companies.

Coders translate all the information present in a patient medical file – diagnosis, treatment, to the supplies used. They include any unusual procedures done during a patient visit or treatment.

Medical coders must code all the relevant information. After a patient is treated or examined by doctors, the insurance company will require exact data to process the claim. Medical coders pass the information to the insurance companies methodically and precisely.

It is vital to be well prepared for a medical coder interview and exhibit your knowledge and aptitude for medical coding. We have compiled some common medical coder interview questions and answers in this article.

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Best medical coder interview questions

This section covers frequently asked medical coder interview questions and answers. These questions will be useful for candidates applying for the position of a medical coder, clinical coder, clinical coder officer, diagnostic coder, or medical record technician. Both experienced and fresher medical coders will find this section useful.

1. What is medical coding?

Rationale: The interviewer wants to understand your views on the subject)

Sample Answer: Medical coding or clinical coding is the profession of analyzing a patient clinical statement and translates them into standard codes specified in the classification system. Insurance companies use the translated document to process and reimburse their claims. Government, health care organizations, and research organizations use the data for studies and research.

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2. What are skills do you think a medical coder must possess?

Rationale: Medical coding is a specialized field requiring candidates to have a strong educational background, understand medical terminology, and with the required drive to perform their assigned tasks accurately and diligently.

Sample Answer: The main skills a medical coder should possess are,

• Good knowledge of medical terminology, anatomy, and physiology along with the prerequisite degree.
• An understanding of various diseases, injuries, and medical procedures performed to treat them.
• Ability to read and understand medical and surgical reports and patient charts.
• Familiarity with classification and coding conventions such as ICD-9, CDC, etc.
• Capable of using computer or paper-based data management system.
• Good communication skills to confer with doctors, surgeons, etc.
• Have good attention to detail and the ability to multi-task.
• Have integrity as the medical coder is privy to confidential medical files of patients and other sensitive data.
• Focused and driven

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3. What are the different phrases used in clinical coding?

Rationale: The interviewer will want to know if the applicant is aware of the jargon used in their work

Sample Answer: There are three main phases of clinical coding,

• Abstraction – We determine a patient’s ailment by reading their record. How was it treated? Sample Answer We use medical notes, laboratory and radiology reports, operation notes, etc.
• Assignment – We find the appropriate code for each procedure and enter it into the system.
• Review – We cross-check if the assigned codes accurately explain what happened to the patient and the treatment carried out. Reviews are crucial. We reexamine before all documents before the data submitted.

Medical coders should be able to answer the next three questions question easily. You are judged on how quickly and accurately you respond to the questions. It will give the interviewer an idea about your level of training and how much training is required.

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4. What do you know about ICD codes?

Sample Answer: ICD code or International statistical classification of disease is a system of codes that was established by the WHO to describe the causes of injury, illness, and deaths. ICD codes are 5-7 character alphanumeric codes beginning with an alpha character. The ICD has two components:-

• ICD-10 CM or Clinical modification code for diagnostic coding
• ICD-10 PCS – Procedure coding system for inpatient procedure performed.

5. What are HCPS codes?

Sample Answer: HPCS or Healthcare Common Procedure Coding System has three levels,

• Level 1 are 5 digit numbers maintained by the American Medical Association. The code comprises CPT codes to identify the medical services or procedures ordered by the physician or licensed medical professional.
• Level II are 4 character alphanumeric codes comprising of one alphabet and four numbers in the code. We use these codes to identify the products, pharmacies, and services not used in CPT.
• Level III codes are 5 character alphanumeric codes beginning with W, X, Y, or Z used when Level I and II are unavailable to specify a particular activity or diagnosis.

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6. When are HPCS modifiers used?

Sample Answer: HPCS modifiers are used by coders when we want to provide extra information about a service or procedure performed on a patient. We use the codes to specify.

• Specify the area of the body
• If the doctors performed multiple procedures in the same visit.
• The reason for discontinuing treatment.

7. What are DRG codes?

Sample Answer: DRG codes stand for Diagnostic related groups. This system classifies hospital cases into 500 set groups. DRG codes are used only for inpatient claims from the time of admission to the time of discharge. Many insurance companies pay only according to these classifications, and the coder needs to get it right.

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8. How is Medical Coding used in the practical world?

Rationale: The interviewer assesses your ability to translate your knowledge into a practical scenario

Sample Answer: Medical coding has several real-world applications. The code has a financial aspect and helps to collect data for the WHO and governments to run programs to tackle different medical conditions. We use medical coding in,

• Insurance companies pay medical claims are paid based on the medical codes they receive.
• It helps in the billing process.
• Data aids in the analysis of disease patterns in society. Governments can formulate programs to combat the disease.
• The information can provide statistical data for national and regional health and death cases.

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9. What are some guidelines and tips you will give to a new medical coder who comes to work under you?

Rationale: The organization expects an experienced coder to train a fresher, the question helps the interviewer the coder communication skill and their ability to transfer knowledge effectively

Sample Answer: Some tips and guidelines to work on a medical code assignment are,

• It is important to code everything that has been documented. The code needs to be consistent with the medical record provided by the physician. Remember not to add anything or miss out on any information.
• Report the codes in the right order- The first code used explains the reason for the patient’s visit to the hospital.
• Follow the NCCI and MUE guidelines closely to prevent coding errors.
• Coding convention is modified periodically. As a coder, you need to keep yourself updated with the latest convention.
• Use modifiers only when necessary. Do not overuse or use incorrect modifiers.

10. What medical code sets are you familiar with and trained to use?

Rationale: The question lets the interviewer what terminology you are familiar with using medical codes or whether you will require extra training.

Sample Answer: I am familiar with the CPT and HPCS and have used these codes in the past. I am currently working on CPT.

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Medical coder interview questions for fresher

A fresher are asked some basic questions to test their knowledge and determine how much training is required. You should be able to answer these questions without much thought.

1. Did you take an anatomy and physiology course in school?

Rationale: Being familiar with anatomy and physiology will help to make your job easier

Sample Answer: I took a course on anatomy and physiology when I was a student in college.

2. What coding certifications do you have?

Rationale: Certified medical coders earn 20% more than non-certified coders

Sample Answer: I have completed my Certified Professional Coder course (CPC) and plan to become a Certified Outpatient Coder (COC) soon.

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3. What is the difference between ICD and CPT coding?

Sample Answer: The ICD is a globally recognized international coding system designed by the WHO for diagnosing and describing medical conditions. While, we use the CPT or Current Procedural Terminology coding for reporting medical services and procedures such as diagnostic, laboratory, radiology, and surgery. CPT describes the procedures and medical services done by the physician or medical practitioner.

4. What is A “J” code in medical billing?

Sample Answer: J code is a part of the HPCS Code set. The codes correspond to non-orally administered medication and chemotherapy drugs. J-Codes are usually used for HPCS Level II Code.

5. What is meant by epistaxis? and What is ICD-10 CM?

Sample Answer: Epistaxis is the loss of blood from the tissues that line the nose. The ICD10 is the 10th revision of the International Statistical classification and related health problems. The code provides a common code to report and monitor diseases.

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6. What is the difference between ICD9 and ICD10?

Sample Answer: The main difference between ICD9 and ICD10 is that ICD-9 has 5 characters while ICD10 covers 7 characters. ICD 10 has laterality that ICD9 lacks.

7. What is your opinion about undertaking continuous training opportunities?

Rationale: Companies want to hire candidates with an attitude toward learning

Sample Answer: The healthcare system is dynamic with new procedures, diseases, treatment coming. The trends in medicine keep changing. It is important to keep an important mind to these changes.

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8. What is your 5-year plan?

Rationale: Organizations want to know if you set goals and what you know about the industry

Sample Answer: I plan to become a senior coder in the next 5 years. I also plan to complete my Certified Professional Coder-Payer (CPC-P) certification.

9. How many charts can you code per hour?

Rationale: Your interviewer may conduct a sample test

Sample Answer: I can code 2 charts per hour.

10. Why did you choose this career?

Rationale: Employers want to know your motivations for becoming a medical coder

Sample Answer: A medical coder provides us with a great opportunity to work in health care without the physical demand of many health care professionals.

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Role specific medical coder interview questions

1. What are the common billing errors in medical coding, and how do you prevent them?

Sample Answer: The most common error is not including sufficient information for insurance companies to process the claim or accidentally entering wrong costs or codes. I usually double-check my entries against the patient file. I ask the physician for any clarification in case I notice missing details or confusing entries.

2. What method do you use to ensure you enter the data quickly and correctly?

Sample Answer: While entering medical data, I get into a rhythm of typing the numbers while reading the patient files while entering the initial data. I review my work before submitting, pointing at important patient data on the file, and highlighting the data with my mouse to ensure they match.

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3. What medical specialties have you coded in the past?

Sample Answer: I have coded for the pediatric, gynecology, and neurology department. I enjoyed my stint in pediatric coding the most.

4. How do you prioritize your work when entering billing codes for the patient?

Sample Answer: Before starting my daily workload, I scan the patient files for urgent billing needs such as getting approval for a patient prescription medication to continue with the treatment. After that, I continue with the oldest file first to ensure the patient files are cleared, and there are no barriers to their treatment.

5. What are the methods for organizing bill payments?

Sample Answer: My current office uses a digital bill paying portal. We also maintain a backup paper system for patient files if there is a problem with the digital system.

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Situational medical coder interview questions

During a situational interview, the interviewer will assess how you will handle situations that can arise at work. You will be presented with a situation and will be asked to provide a solution. Here are some sample questions that may be asked during your medical coder interview.

1. How would you explain billing codes to a confused patient?

Sample Answer: I know hospitals can be stressful for the patient. I will approach the patient with empathy. I will review and confirm the procedures that were carried out. I would list the codes with the corresponding procedure. I would ask if the patient any other questions.

2. How would train physician and other staff on medical coding?

Sample Answer: When training a colleague, I will prepare flashcards with all of the codes they need to know. I will review simple case files and gives them feedback on things they missed or misinterpreted while praising them for the correct code.

3. What would you do if the patient file was unclear?

Sample Answer: I would get in touch with the concerned doctor to clear any ambiguity. I prefer gathering all relevant information about the patient file to prevent errors.

4. What would you do if the patient’s claim is denied?

Sample Answer: It is important to find out why the claim was rejected. I will approach the doctor or insurer directly and ask them to explain why the claim was rejected or was the rejection of an error. The patient will need to be notified about the rejection.

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Behavioral medical coder interview questions

Behavioral questions will ask you to recall stressful situations in the past and ask how you will respond. You can prepare for the behavioral question that may be asked as a part of the medical coder interview questions by creating a list of your skills and attributes.

You can list out your past experiences focusing on good and unpleasant experiences. You can write down how you overcame some past challenges. Study your past performance appraisals to document your achievements and successes.

1. Tell me about the time you successfully protected confidential or sensitive information?

Sample Answer: When a junior medical coder in my previous hospital, I regularly processed forms with information about my colleague’s medical conditions and disabilities. I always kept the information private and would never discuss those details with anyone.

2. Have you ever had to communicate with a difficult client or colleague?

Sample Answer: While working in my previous hospital there was one department head who ignored my e-mails and phone calls, and I was unable to process patient files. I started approaching them directly in-person to clear my doubts. We were able to build up rapport at work.

3. As a medical coder, what do you think are your best assets?

Sample Answer: I am methodical and meticulous. I am driven and enjoy playing a small role in ensuring patient receive their treatment.

Here is a comprehensive collection of top 50 focus group questions suited for office groups and collaborating teams. Read on!

Focus group questions

A focus group is essentially a methodology for data collection from a group of individuals through discussions and interactions. It is a powerful tool for market research and studying the views of people in different aspects like products, services, opinions, etc.

But then a researcher needs to be aware of focus group questions to enquire about the perfect information. Some specific guidelines need to be followed while framing the best focus group questions. In this article, we will discuss focus group questions to ask, questions for group discussion, examples of focus group questions, and how to write focus group questions.

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What are focus group questions?

Focus group questions play a significant role in understanding the perspectives of a customer and their mindset for a service or a product. They allow you to gather feedback and review comments which are beneficial for your company. The important thing however to remember is to divide the entire duration of the discussion into various parts – Introduction, Main Discussion, and Conclusion.

Major brands like Starbucks, Disney, Twitter, Facebook leverage the power of focus group questions to learn their customer behavior and interests. The questions help to gain valuable insights into the minds of the consumer and curate accurate decisions on a product or service.

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What is focus groups discussion?

Focus groups discussion is eventually meant to facilitate the interactions between groups of 5 to 10 persons related to the topic of the group. The discussion lasts for about 1 or 2 hours where focus group questions are asked to each participant. The customer focus groups discuss the questions shared with them and talk about their opinions and thoughts.

The moderators of the service or product focus group sometimes act as the Devil’s advocate to generate multiple ideas within the participants. The advantage of focus groups discussion is to collect data and information about customer experiences, and behaviors.

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Benefits of focus questions in remote teams

Let us now discuss the benefits focus questions specifically where teams are placed remotely.

1. Focus group questions are less costly than conducting formal interviews
2. Participants can discuss the ideas within themselves for better judgment and analysis of the topic of discussion
3. Focused group discussion questions are qualitative and far better compared to the quantitative ones since there are more attention and know-how on the behavioural characteristics, choices, and interests
4. Helps to reach a wide range of participants and located in various regions of the world
5. Allows to gain insight of consumer’s mind

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Focus group questions example

Now as we have understood the benefits of focus group questions, we need to now draw our attention to examples of focus group survey questions. In the next sections, we will discuss focus group questions example. The examples will serve as a ready reckoner while penning down questions for a focus group.

Sample focus group questions for building trust

Let’s start with sample focus group questions for building trust among the participants.

Question 1: Please share your expectations from the focus group discussion?

Rationale: Will assist the moderator to judge the preferences of the customer

Question 2: When did you come to know about our service/product?

Rationale: One of the vital focus group questions to decide how to moderate discussions.

Question 3: What do you think is best about the service/product?

Rationale: One of the focus groups questions for the moderator to understand customer interests.

Focus group question examples to know the competitors

Focus group question examples to know about your company’s competitors are elaborated below,

Question 1: Who do you think is/are our best competitor(s)?

Rationale: One of the crucial marketing focus group questions to understand your competitors in the market

Question 2: What are the features you like better in the competitor’s product/service?

Rationale: Helps understanding customer’s perception on which areas competitors are qualifying better.

Question 3: Please share your recommendations on ensuring our products/services are competitive?

Rationale: Will assist in enhancing your product/service

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Focus groups example questions to check on required improvements

Sharing key focus groups example questions to bring in betterment in the product/service,

Question: What kind of problems you have faced while using the service/product?

Rationale: One of the vital focus group questions to understand a customer’s concern

Question: Are you happy with our customer service department?

Rationale: Helps to understand whether the customer’s problems are being resolved.

Question: Has anything stopped you from using the product/service?

Rationale: Must be in the list of questions for focus groups to understand customer expectations

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Focus groups questions example to learn the positive aspects

Focus groups questions examples to understand the positive attributes of the product/service are illustrated below,

Question: What do you think are positive features of our product/service?

Rationale: One of the important focus group questions to understand the good points of the product/service

Question: Any special motive behind selecting our product/service?

Rationale: Helps to understand the reason for the customer to choose your product/service.

Question: Which feature do you like best in the product/service?

Rationale: One of the crucial focus group questions for promoting your product/service

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Group discussion questions on the overall usage

Group discussion questions on the overall usage of the product/service are an important part of focus group questions.

Question: What aspects of the product/service influence you the most?

Rationale: One of the required focus group questions to understand how to harness marketing strategies

Question: Please let us know how has your opinion changed in the past 2 years?

Rationale: Helps to understand whether the performance of the product/service improved or deteriorated.

Question: Which feature do you like best in the product/service?

Rationale: One of the focus group topic ideas to prioritize the marketing techniques

Clarification focus groups questions example

Enlisted below are some focus groups questions example for understanding the details on a customer’s preferences,

Question: Can you please elaborate on your expectations?

Rationale: One of the popular focus group questions to know the details of a customer’s expectations

Question: Which competitor’s product/service do you compare with us?

Rationale: Helps to understand the customer’s mindset while purchasing your product/service.

Question: Which are the features you focus on while selecting a product/service?

Rationale: One of the service or product focus group topic questions to understand the best features

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Focus group discussion example questions to evaluate the industry trends

Elaborated below are the focus group discussion example questions to evaluate the industry trends,

Question: What are your thoughts on the current industry trends?

Rationale: One of the focus group questions to gain insight into the trending practices

Question: Which best practices you want us to follow?

Rationale: Helps to understand the customer’s knowledge about the current marketing scenarios.

Question: What is the first thing that comes into your mind while deciding on a purchase?

Rationale: Helps in evaluating customer’s preferences

Focus questions examples on content strategy

A list of focus questions examples to develop the content strategy for your brand,

Question: From where do you collect information about our brand?

Rationale: Must be included in your list of focus group questions to understand how research firms analyze your brand

Question: How do want to improve our online content?

Rationale: A focus group sample question to bring in improvement in online content.

Question: What are the topics you want us to focus on in our content?

Rationale: Helps in understanding the wants of customers

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Good focus group questions for understanding the demand for a brand

Here are some good focus group questions for testing your brand’s demand,

Question: How frequently do you use our brand?

Rationale: One of the important focus group questions to understand our brand’s usage

Question: When do you use our brand?

Rationale: One of the focus group example questions to understand the relevance of your brand.

Question: How much are you willing to pay for our brand?

Rationale: Aids in evaluating how flexible customers are to spend on your brand.

Focus group discussion questions to evaluate brand’s strengths and weaknesses

Enlisted below are focus group discussion questions to evaluate the strengths and weaknesses of your brand,

Question: Please list down the top 5 strengths of our brand?

Rationale: One of the vital focus group questions to assist in enhancing the best features

Question: Please list down the top 5 weaknesses of our brand?

Rationale: A perfect focus group discussion sample question to improve on the weaknesses

Question: How do you want to rate our brand on a scale of 1 to 5?

Rationale: Helps in understanding the placement of your product/service in the market

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Focus group questionnaire to judge buyer’s persona

Illustrated below a list of focus group questionnaire to enquire about a buyer’s habits, and preferences,

Question: Which products do you prefer to purchase?

Rationale: One of the vital focus group questions to understand buyer habits

Question: Which brands you target in your purchase?

Rationale: One of the focus group discussion sample questions to analyze customer preferences

Question: Do you shop online?

Rationale: One of the website focus group questions to understand customer’s online or in shop preference.

Focus group questionnaires to understand customer’s perceptions

Focus group questionnaires enlisted below to understand the perceptions for your brand,

Question: How do you describe your brand to other consumers?

Rationale: One of the critical focus group questions to understand how your brand is perceived by others

Question: Would you recommend our brand?

Rationale: One of the popular focus question samples to judge your brand’s importance

Question: Why did not you select one of our competitors?

Rationale: Helps in understanding brand’s ranking among customers

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Focus group example questions for a yes/no survey

Listed below are focus group example questions to conduct a survey based on yes or no responses,

Question: Do you intend to buy our product/service again?

Rationale: To be included in the list of focus group questions to evaluate a customer’s purchase preferences

Question: Do you want us to bring in digital innovations in our brand?

Rationale: One of the focus group examples questions samples to bring in improvisations in the brand

Question: Would you continue to use our product/service?

Rationale: Helps in understanding the brand’s continuity.

Focus group questions examples to visualize customer’s recommendations

A list of focus questions examples to visualize the recommendations from customers,

Question: Please suggest features you want us to improve?

Rationale: To be included in the list of focus group questions to evaluate a customer’s preferences

Question: Please suggest how to improve customer satisfaction?

Rationale: Helps to improve customer experience

Question: How do you want us to market our brand?

Rationale: Helps in improving marketing skills

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Focus group questions for new product launch

Key focus group questions for the launching of new products in your company,

Question: Which features would you like to see in our new product?

Rationale: A must in focus group questions for an insight into customer’s expectations

Question: Who do you think are competitors for the new product?

Rationale: One of the focus group questions for employees to ask to gain knowledge on the competition

Question: Are you interested in beta testing the product?

Rationale: Helps in understanding whether customers like to test a product before use.

Focus group topics for gathering ideas on establishing brand

Focus group topics for collecting thoughts on how a brand can be established are listed below,

Question: Do you see any weaknesses in our brand?

Rationale: Helps to understand whether customers are dissatisfied with any feature

Question: Do you have faith in our brand?

Rationale: One of the vital focus group questions to understand customer’s trust in your company

Question: Will you be purchasing our products in the long run?

Rationale: A must inclusion while developing questions for focus groups to verify customer’s dedication to your brand.

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Focus group questions for program evaluation

Focus group questions for program evaluation are stated below,

Question: Are you satisfied with the questions discussed?

Rationale: Helps to understand whether customers are satisfied with the discussion

Question: Would like to introduce new questions?

Rationale: To be listed in the focus group questions to understand customer’s preferences

Question: How do you want to rate the discussions?

Rationale: Aids for analyzing the effectiveness of the discussions

Focus group interview questions for discussing product names

Focus group interview questions for discussing appropriate names for the company’s products are listed below,

Question: Can you share 3 choices for our new product name?

Rationale: This shows you are granting importance to the customer in your focus group questions

Question: Do you want us to survey selecting the names?

Rationale: Helps to understand customer’s viewpoint

Question: Do you rely on our marketing team for naming standards?

Rationale: Helps to understand if the customer relies on you.

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Follow up questions to ask in a focus group

A list of key follow up questions to ask in a focus group once the session winds up,

Question: Do you evaluate our product/service through an outside agency?

Rationale: A necessary inclusion in focus group questions to understand customer’s behavioural characteristics

Question: Do you need any clarifications on our brand?

Rationale: To support the customer needs and requirements

Question: Would you be interested in similar kinds of focus group discussions?

Rationale: To gain an idea of, if customers appreciated the discussions.

Exit focus group questionnaire

Focus group questionnaire for the exit sessions are enlisted below,

Question: Do you like to share any additional viewpoints of our brand?

Rationale: To capture missing points not covered under regular focus group questions

Question: Do you think we covered all the points in the discussion?

Rationale: To understand whether a customer is interested in any further discussions

Question: Are you convinced about the discussion sessions?

Rationale: To collect feedback and suggestions.

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How to use unremot for focus groups discussion?

unremot virtual watercooler is one of the best software for focus groups discussion especially for those who are working remotely. Employees can go for social interactions with customers virtually.

You can create a virtual watercooler corner, add your teammates or customers and start chatting. This assists in social connections during focus group discussions. You can ask the relevant focus group questions to gather data from the customer.