If you are unsure about the advantages of tool integration and you want to know how they can apply to your organization, here is a look at the important role this fulfils, especially when it comes to streamlining workflows across multiple departments.
Taking a slap-dash approach to using business tools is a bad idea for lots of reasons, and is particularly pertinent for companies that rely on interdepartmental cooperation to push projects forward.
Fragmentation is inefficient
First and foremost, if your tools are either poorly interlinked or entirely disjointed from one another, it will be impossible to use them in an optimally efficient way.
In turn, this means that productivity levels will drop, and even if you have a solid collection of resources at your disposal, your employees will inevitably encounter a number of stumbling blocks as they go about their daily duties.
Conversely, with proper management of the APIs involved it is fairly straightforward to combine separate strands of data from different app ecosystems and make them work in unison.
Confusion is avoided
Another of the hurdles which are usually involved with projects that encompass more than one department is that of comprehension. While some team members may be very familiar with how one specific tool operates, it could be baffling to those with a different background and skill set.
Ideally, tool integration is a process that blurs the lines between different platforms and data sources, so that colleagues can collaborate in a context where everyone is on a level pegging.
For example, if technically-minded employees can take data from one tool and import it to another that allows for insights to be expressed visually in a legible and clear way, it will be easier to make decisions and explain viewpoints to others.
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Automation is achievable
A further workflow-catalyzing aspect of tool integration is that, when implemented correctly, it can automate the time-consuming manual tasks that used to be the bane of many projects.
Enabling interoperability between otherwise separate systems and apps through APIs and other integration techniques can accelerate and automate so much of what a business does on a daily basis.
That is not to say that this is always straightforward, but rather that the time you invest in tool integration will pay dividends in the long term through the automation of facets of interdepartmental workflows.
Balancing workloads is easier
When responsibility for a project is spread across different departments, a blame game can flare up whenever delays occur, issues arise or conflicts come about. From a managerial perspective, this is obviously undesirable but somewhat inevitable in this context.
Often the culprit in these instances is not necessarily an individual employee, but rather an improper balancing of the workloads which team members are faced with.
At a very basic level, if one person has a pile of tasks to plow through in a day, while another has just a couple of things to tick off, this is obviously not making the best use of your human resources.
Added to this is the aspect of understanding that different tasks require different amounts of time to complete, so it is not just a case of giving everyone the exact same number of discrete goals to achieve within a set time span.
Again, tool integration can come into play when helping you to balance and prioritize workflows and workloads within a department and across a whole business.
This in turn feeds into ensuring that you have tangible evidence of productivity levels to call upon when making decisions, reviewing performance and implementing feedback. Modern solutions let you pinpoint your star players, highlight any weak links and use this data to inform your next steps as a manager.
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Savings are available
A side-effect of many of the benefits of tool integration mentioned so far is that your business will save money when managing large projects and also facilitate communication and collaboration between departments.
Automation is perhaps the biggest game-changer in this regard, although there are all sorts of small yet noteworthy perks that come with embracing modern approaches to wrangling software solutions and data.
By ensuring a degree of synchronicity and interoperability, everything from HR and customer support to IT and accounts can cost less without requiring any compromises.
Of course, these are not just one-time savings, but those which will continue to make an impact over time. Whenever a manual process is handled automatically, that means less waste and more profit-making productivity for your business.
Problem-solving is emphasized
If employees can work together with the selection of tools you supply, then this gives them a higher likelihood of tackling all sorts of obstacles together.
Problem-solving is only possible when people with different perspectives bring their skills to bear on the issue in question, and when workflows and processes are integrated and assessable across departments, spotting sticking points and finding fixes occurs quicker.
This also goes back to the idea that unless tools are well integrated, employees from different departments will not be able to make equal contributions, leaving some feeling sidelined while others are overburdened with responsibility.
Also read: Top 50 problem solving activities, games & puzzles for remote teams
Clarity comes with the territory
Tool integration is part of a wider process by which workflows are made up of individual employees who know exactly what their role is within an organization, and how this fits in with the broader set of operational processes and the culture of the business as a whole.
Without a cohesive approach, ambiguity can seep in and cause chaos. Instead, with tools and data freely accessible and interoperable, and managers able to delegate duties efficiently, transparency reigns supreme.
That is not to say that security is also compromised. In fact, tool integration can also prevent sensitive information from being available to individuals or departments that have no need of it. This in turn means that regulatory compliance is less at risk in this context.
Wrapping up
No business operates in a vacuum, and the same is true of departments within an organization. They have to function well internally and also engage externally to stay productive.
The business workflow between departments can be enhanced by all sorts of tools, and by using integration services the tools themselves can work better together.
Aside from all of the advantages covered earlier, this means that the more frustrating and un-fun aspects of collaboration can be offloaded to automated solutions.
Job satisfaction will grow, more interdepartmental harmony will emerge and managers will be able to track performance and support team members more successfully. In short, everyone’s a winner when integration is used to do away with fragmentation.
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